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About the Role:
- Work directly with strategic enterprise customers to anticipate and address technical concerns.
- Provide after-hours support on a rotating schedule to ensure consistent customer support.
- Validate upgrades and assist customers during maintenance windows.
What You'll Bring:
- Deep knowledge of networking protocols and experience with DNS, DHCP, and Linux.
- Excellent communication skills to explain technical issues to non-technical audiences.
- Ability to prioritize multiple projects and maintain composure during high severity issues.
Benefits:
- Comprehensive benefits including medical, dental, vision, 401(k) matching, and paid parental leave.
- Annual learning and development budget and lifestyle spending account.
- Vacation, personal, and wellness days plus annual bonus program.
BlueCat
BlueCat solves critical network challenges for large organizations by managing the systems that keep networks running smoothly and securely. With global teams, they foster a culture of trust, collaboration, and innovation.