Talkdesk

2 open remote positions

Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.

Salary Distribution 2 of 2 jobs

PTO Distribution 2 of 2 jobs

Unlimited PTO 2 jobs (100%)

Benefits Overview 2 of 2 jobs

401(k) (2) Dental (2) Medical (2) PTO (2) Vision (2) Disability Insurance (1) EAP (1) Holidays (1) Life Insurance (1)

Open Positions

Senior CX Manager

$77,500–$147,000/yr
Global Unlimited PTO

  • Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
  • Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
  • Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.

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Technical Support Engineer - Platform Support

$45,073–$79,497/yr
Unlimited PTO

  • Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
  • Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
  • Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.

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