Talkdesk

3 open remote positions

Talkdesk pioneers Customer Experience Automation (CXA) to redefine how brands interact with customers through AI. They have a global team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.

Salary Distribution 3 of 3 jobs

PTO Distribution 3 of 3 jobs

Unlimited PTO 3 jobs (100%)

Benefits Overview 3 of 3 jobs

401(k) (3) Dental (3) Disability Insurance (3) Life Insurance (3) Medical (3) Vision (3) EAP (2) 14 Holidays (1) Paid Holidays (1) Sick Leave (1) Uncapped PTO (1)

Open Positions

Senior Solution Consultant

$117,000–$178,000/yr
Global Unlimited PTO

  • Lead strategic implementations of CXA and CCaaS solutions with new and existing customers, leveraging industry knowledge and best practices.
  • Provide hands-on support to internal teams, external partners, and customers during implementation of Talkdesk products.
  • Drive post-implementation success and customer adoption by providing strategic guidance and actionable recommendations.

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New Senior Solution Architect

$136,000–$204,000/yr
Global Unlimited PTO

  • Design and implement complex software solutions that meet organizational and customer needs, working with cross-functional teams.
  • Lead scoping and discovery sessions with sales and clients to architect tailored solutions and create accurate Statements of Work.
  • Provide technical guidance and mentorship to junior architects and engineers, leveraging strong technical acumen for process improvements.

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Technical Support Engineer

$45,073–$79,497/yr
Global Unlimited PTO

  • Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
  • Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
  • Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.

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