Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Work on the Tailscale product, focusing on networking features and optimizations across open-source client code and backend services.
Take ownership of the entire product lifecycle, from coding and system design to feature ideation and strategic decisions.
Collaborate with designers and product managers to shape features that enhance networking capabilities for users.
Tailscale builds software to securely interconnect people and devices, regardless of location. Founded in 2019, the fully distributed company is backed by notable investors and serves teams of all sizes.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Partner with dedicated enterprise customers to optimize their use of BlueCat products and services.
Perform quarterly health checks and apply in-depth troubleshooting to resolve technical issues.
Become a trusted advisor and ensure customer recommendations are implemented.
BlueCat solves critical network challenges for large organizations by managing the systems that keep networks running smoothly and securely. With global teams, they foster a culture of trust, collaboration, and innovation.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Analyze and resolve customer technical issues, managing escalations with security and engineering teams.
Develop and maintain internal and external knowledge bases to educate customers on platform success.
Advocate for customers by collaborating with product teams to implement feature improvements.
UpGuard builds a Cyber Risk Posture Management platform that replaces manual security bottlenecks with AI-driven precision, processing over 100 billion risk signals daily. With a US$75M Series C and 99% team member approval as a Great Place to Work, they offer a fully remote, collaborative culture.
Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.
Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Manage the AMER Technical Support Engineering team and own the L2/L3 escalation boundary.
Develop the team through coaching, career frameworks, and skill gap identification.
Drive tooling and automation improvements including AI-assisted workflows.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They are a venture-backed company serving Fortune 500 enterprises, with a culture that values customer obsession, intentional action, and trust.
United States
Unlimited PTO
20w maternity
16w paternity
Set the vision and roadmap for the Tailscale dataplane, including WireGuard behavior, DERP relay expansion, and client-side networking.
Define performance and reliability as customer-facing product requirements, and own connectivity product strategy end to end.
Partner with GTM, Customer Success, and Solutions Engineering on production traffic commitments and strategic enterprise deals.
Tailscale builds software that securely interconnects people and devices, creating an easy-to-use, secure internet experience. Founded in 2019, the fully distributed company is backed by Accel, CRV, Insight, Heavybit, and Uncork Capital, and serves teams of all sizes.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments.
Drive an "automation-first" culture by writing code in Python/Go to build self-healing systems.
Act as lead Incident Commander, develop response playbooks, and conduct post-incident analyses.
Zscaler accelerates digital transformation to secure customers with a cloud-native Zero Trust Exchange platform. The company processes over 200 billion transactions daily and fosters a culture of execution, collaboration, and accountability.
Independently troubleshoot enterprise CI/CD and infrastructure issues for top tech companies.
Design and implement proactive tools, processes, and open source contributions.
Provide support via Slack, Zoom, and Community Forum with no on-call duties.
Buildkite is rethinking software delivery, building a fast, reliable, and secure CI/CD platform for high-growth tech companies like Airbnb and Canva. They are a remote-first company with a culture of kindness, autonomy, and collaboration.
Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.
Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.
Translate Megaport's platform capabilities into clear, deployable architectures for enterprise customers.
Develop detailed reference architectures and deployment blueprints across connectivity, compute, and storage solutions.
Partner with Product and Engineering teams to create field-ready technical enablement materials.
Megaport is the global leader in Network as a Service (NaaS), enabling businesses to connect to cloud, data centers, and each other. With over 600 employees across Asia-Pacific, Europe, and the Americas, we foster a collaborative, supportive, and fun culture that values curiosity and teamwork.
Design, build, and operate scalable cloud infrastructure and infrastructure-as-code for globally distributed services.
Develop and maintain CI/CD pipelines to support rapid and reliable delivery of backend and client components.
Own service reliability by implementing observability (metrics, logs, tracing) and leading incident response with actionable improvements.
NetBird develops an open-source zero-trust network security platform that is easy to use and affordable for teams of all sizes. Since its launch in 2021, it has gained trust among thousands of companies and connects hundreds of thousands of users worldwide, driven by a community-focused culture.