Megaport

The Customer Success Manager will serve as a primary point of contact for a designated portfolio of customers, with emphasis on driving customer success, enabling upsell and cross-sell opportunities, supporting service performance, managing renewals, and enhancing the overall customer experience. The CSM will be responsible for maintaining and expanding revenue by proactively engaging customers and introducing new product developments.

This individual contributor role is focused on acquiring and growing customer organizations. You’ll drive revenue and expand direct sales within this high-potential segment by delivering Megaport’s Network as a Service platform. This role is ideal for a growth-minded hunter who thrives in a dynamic environment and is passionate about solving modern connectivity challenges.