NWN

7 open remote positions

NWN is an AI-powered technology solutions provider serving North American public and private organizations. With over 1,000 experts and a 30-year history, the company delivers technology modernization and maintains a customer-obsessed culture.

PTO Distribution 7 of 7 jobs

Unlimited PTO 7 jobs (100%)

Benefits Overview 7 of 7 jobs

Dental (7) Medical (7) Vision (7) 401(k) (7) HSA (6) Life Insurance (6) Paid Holidays (5) FSA (5) EAP (5) Unlimited PTO (4) Disability (3) Employee Discounts (3) Paid Bonding Leave (3) Disability Insurance (3) PTO (2) Referral Bonuses (2) Employee Assistance Program (2) Remote Work (2) Legal Protection (2) Bonding Leave (2)

Open Positions

Senior Engineer - Genesys Cloud

US Unlimited PTO

  • You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
  • You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
  • You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.

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Customer Success Center Engineer

US Unlimited PTO

  • Provides multi-faceted support to clients in an IT Service Desk capacity, handling issues via phone, email, web portal, and chat.
  • Diagnoses and resolves technical issues with desktop hardware, operating systems, and software using authorized tools.
  • Strives for first call resolution and rapid response to outages, collaborating with team and customers.

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