NWN
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NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations.
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Director of Customer Retention
3 weeks ago
US
,
North America
The Director of Customer Retention is responsible for designing, executing, and optimizing NWN customer retention and renewal strategies across Managed Services. This role leads a team of renewal managers and specialists, ensuring retention targets and gross profit objectives are achieved. Driving strategic enterprise agreements, growth through upsell, cross-sell, and expansion opportunities.