Remote Customer service Jobs • MacOS

At Huntress, the team is focused on protecting customers against cybersecurity threats, valuing transparency and honesty. As a Product Support Specialist, you will interact with customers, ensuring world-class support and resolving inquiries efficiently. This customer-facing role requires a customer-centric mentality as the first point of contact for technical support.

Create historic records that clearly outline how our service is being utilized and pinpointing where possible issues could arise. Parse code visually to see what the customer’s code is doing and having the knowledge of the B2 and S3 compatible API’s to discern what is going on in the user code. Be a liaison to our larger customers and reach out to them for technical checkup on a scheduled basis.