Resolve customer tickets by understanding each request, troubleshooting it and ultimately finding a workaround or solution as a B2C Customer Support Engineer at ABBYY. Create knowledge base documents to help customers and colleagues resolve issues proactively, collaborating closely with technical teams like Support, Development, DevOps, and QA.

Help Customers with a wide range of general inquiries on billing issues and questions, handle customer questions about contract renewals and cancellations, and solve customer issues and escalations about Samsara products and services. This is a remote position open to candidates residing in Mexico.

Interact directly with customers providing world-class support as the the first and primary point of contact for technical support. The Product Support team works collaboratively and as one team to resolve customer inquiries effectively and efficiently while giving top-tier customer service.