Technical Product Support Specialist

Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks). Support customers on MacOS, Windows, and iOS setups. Jump into problems head-on via chat, phone, video, and screen-share — whichever gets the customer back online fastest. Distinguish between true software defects vs. setup/configuration issues, and escalate appropriately. Write clear documentation, update our knowledge base, and make the next customer’s experience smoother. Collaborate with Product and Engineering to drive improvements across the platform. This role is open to anyone within the United States, except candidates in CA, NY, OR or WA.