Flowhub

Lead dispensaries through the most critical stage of their Flowhub journey: implementation. This role is part project manager, part teacher, and part builder. You’ll guide dispensaries through setup, migrate their data, deliver tailored training, and get them live on Flowhub.

We’re hiring Customer Success Managers (CSMs) who know what it takes to run a dispensary and want to scale that expertise to impact the entire industry. This is not your average CSM gig — it’s part operator, part strategist, and part executive advisor. You’ll own a portfolio of Flowhub’s mid-market and enterprise customers, serving as their trusted partner.

Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks). Support customers on MacOS, Windows, and iOS setups. Jump into problems head-on via chat, phone, video, and screen-share. Distinguish between software defects vs. setup/configuration issues, and escalate appropriately. Write clear documentation, update our knowledge base, and drive improvements across the platform.