Provide professional, friendly, and timely support for Softdocs products, resolving issues and explaining complex concepts simply.
Manage multiple open cases, prioritize effectively, and collaborate with internal teams to solve complex problems.
Interpret application and system logs, stay current on product updates, and suggest improvements for documentation.
Softdocs is a leading provider of cloud-based document management and eForms solutions for education and the public sector. The company is fully remote, people-first, with an average employee tenure over 5 years and values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.
Provide first-line product and technical support, troubleshooting customer issues and ensuring timely resolution within SLA guidelines.
Triage and prioritize issues, collaborating with cross-functional teams to identify root causes and implement effective solutions.
Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service.
HealthEdge delivers a healthcare ecosystem of solutions for health plans to manage complex needs and prepare for the future. They are an equal opportunity employer committed to workforce diversity.
Act as primary technical liaison between Cority Client Service Consultants and clients during implementation, managing technical discussions from database conversion to integration.
Gather technical information, track bugs with JIRA, and assist in business process review sessions to ensure client satisfaction and timely issue resolution.
Provide technical subject matter expertise for authentication, data cleanup, integrations, and deliver training sessions for client system administrators.
Cority helps customers see and prevent risks across their operations in real time using an EHS+ platform that converges people, data, and AI agents. With over 40 years in the market, they are trusted by more than 1,500 organizations worldwide and have received awards for strong employee culture and business performance.
Manage and scale third-party partner ecosystem within the Origami Marketplace.
Develop and execute partnership agreements with a commercial mindset to drive revenue.
Collaborate with engineering, sales, and product teams to translate partner capabilities into integration requirements.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is focused on client success and offers award-winning software solutions.
Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.
Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.
Independently manage and resolve platform and product issues for customers, addressing challenges in application development, deployment, and integration.
Conduct in-depth investigation, reproduction, and troubleshooting of reported issues to identify root causes within the Mendix platform infrastructure.
Effectively communicate reported issues to R&D, Product Management, and Customer Success Managers to ensure efficient coordination and product improvement.
Siemens Digital Industries Software revolutionizes enterprise application development through its industry-leading low-code platform, Mendix. The company is a global technology leader with a collaborative, agile, and inclusive culture that promotes continuous learning and professional growth.
Scope custom technical projects, build solutions, and coordinate with teams to deliver for clients.
Define platform architecture, facilitate integrations, and ensure successful deployment for strategic accounts.
Design tools to automate solutions and create repeatable processes to improve project quality.
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Founded in 2013, they have raised $240 million with 400+ team members across North America and EMEA.
Perform technical analysis, design, development, and testing of data connections and dashboards within a cloud-based SaaS platform.
Build report/visualizations to support KPIs and metrics, leveraging platform capabilities to automate business processes.
Execute test activities, resolve technical issues, and communicate accurate information to stakeholders.
Amyx provides technology and engineering services to government and defense clients. They are an equal opportunity employer with a focus on defense logistics and a collaborative culture.
Design, build, test, deploy, and support a regulated SaaS-based solution as part of an agile team.
Collaborate with internal and external partners to provide innovative solutions and automate processes.
Mentor junior engineers and ensure high-quality code and best practices in a regulated environment.
ARC-One is a company that develops regulated SaaS-based solutions, likely in the biomedical or healthcare space. The company offers a fun, collaborative environment with flexible work hours and a remote working culture.
Lead post-sales technical implementation discussions with merchants, conducting deep discovery and translating findings into a clear path forward.
Own the technical onboarding experience from kickoff to go-live, partnering with Engineering and Product to address product gaps.
Establish and maintain technical documentation such as architecture diagrams and API inventories, and build reusable integration assets.
Extend provides AI-driven solutions for retailers to enhance post-purchase customer satisfaction and revenue, including automated customer service, returns, fulfillment, and fraud detection. Backed by prominent investors and headquartered in San Francisco, the company works with over 1,000 merchants across various industries.
Configure, deploy, and validate client environments supporting SaaS upgrade programs.
Execute end-to-end application upgrades, including deployments, configuration, system integrations, and environment readiness activities.
Troubleshoot technical issues across applications, databases, integrations, batch processes, and infrastructure components.
Exadel is an AI-first global tech company with over 25 years of engineering leadership, serving Fortune 500 clients like HBO, Microsoft, Google, and Starbucks. With 2,000+ team members and 500+ active projects, the company fosters a culture of trust, respect, and continuous growth.
Develop detailed project plans including solution design, timeline estimation, and testing plans.
Provide day-to-day technical support and create integration documentation for external partner stakeholders.
Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.
Develop and implement scalable and performant solutions
Partner with Engineering Managers, Product Managers, and stakeholders to develop and execute technical roadmaps
Embrace strategies that minimize risk with observability, alerting, metrics, high test coverage, and frequent releases
Aledade maintains, improves, and expands web applications and data pipelines for the healthcare industry. They are a growing company that emphasizes culture, collaboration, and a supportive environment.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Troubleshoot and resolve API issues using internal systems and tools, maintaining full ownership of customer requests.
Provide regular communication with customers and assist in diagnosing software problems via ticketing system, phone, video, email, or chat.
Partner with internal technical teams including product management, engineering, DevOps, and cloud operations to resolve configuration issues, software bugs, and system failures.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland has grown to a company of nearly 4,000 employees and fosters an employee-centric culture with career development resources, wellbeing programs, and innovation practices.
Provide Level 1 technical support for the Developer Portal, handling incidents and service requests.
Troubleshoot and diagnose technical issues related to APIs, integrations, and platform access.
Collaborate with development teams to identify recurring issues and recommend improvements.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With a team of 25,200 people across 32 countries, we invest in advanced technologies and have an inclusive, people-first culture.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' developers and partners to resolve complex problems with potentially costly and far-reaching consequences.
Collaborate via Slack and file JIRAs to report bugs, while analyzing customer trends to improve support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and a strong emphasis on connection and inclusion, we are a vibrant global team of diverse experiences, making an impact each day.