Troubleshoot and resolve API issues using company systems and tools, maintaining accountability for customer requests.
Provide frequent communication with customers and assist in diagnosing software problems via multiple channels.
Partner with internal teams to resolve configuration issues, bugs, and performance concerns.

Requirements:

Associate's degree or equivalent experience with at least 2 years in Technical Support or Software Development.
Solid technical background including JavaScript, HTML, CSS, Docker, Kubernetes, and cloud environments (primarily AWS).
Ability to work effectively in a fast-paced environment and communicate technical concepts clearly.

Preferred Qualifications:

AWS certification or Azure/GCP certification is desirable.
Hands-on experience with DataDog or Dynatrace for monitoring and metrics analysis.
Experience contributing to knowledge base documentation and driving process improvements.

Hyland

Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland has grown to a company of nearly 4,000 employees and fosters an employee-centric culture with career development resources, wellbeing programs, and innovation practices.

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