Source Job

• Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
• Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
• Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.

Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.

• Provide professional, friendly, and timely support for Softdocs products, resolving issues and explaining complex concepts simply.
• Manage multiple open cases, prioritize effectively, and collaborate with internal teams to solve complex problems.
• Interpret application and system logs, stay current on product updates, and suggest improvements for documentation.

Softdocs is a leading provider of cloud-based document management and eForms solutions for education and the public sector. The company is fully remote, people-first, with an average employee tenure over 5 years and values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.

• Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
• Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
• Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.

Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.

• Design, develop, and implement data integrations using SQL Server, SSIS, and SSAS.
• Translate and map customer data into our application to ensure accuracy and performance.
• Serve as a technical leader within the implementation team, promoting best practices and high-quality standards.

Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.

• Lead discovery, integration planning, and UAT; serve as a steady technical point of contact through go-live.
• Translate business needs into clear, testable requirements and map them to existing features and roadmap items.
• Define data exchange between GridUnity and customer systems, map fields, validate data, and guide configuration.

GridUnity is the industry leader in interconnection life cycle management, delivering software solutions that accelerate the transition to a sustainable energy future. The company is a lean, fast-moving team that values bold thinking, reliability, and continuous learning.

• Diagnose and resolve complex technical incidents across PACS, network, and Windows environments to maintain healthcare system reliability.
• Manage production support and escalations, meeting SLAs, troubleshooting integrations, and validating data through SQLite queries.
• Document processes, collaborate cross-functionally, and serve as a technical expert for infrastructure questions and tooling improvements.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. With over 800 hospital and clinic partners, the company empowers over 2 million patients and fosters a culture that embraces diversity, equity, and inclusion.

• Lead M&A IT integrations and manage Microsoft 365 environment optimization.
• Develop and maintain documentation, security protocols, and system configurations.
• Collaborate with IT team to execute upgrades, migrations, and ensure system performance.

E2 Consulting Engineers, Inc. is a professional services firm specializing in engineering services including project engineering, federal base operations, gas pipeline construction, environmental consulting, and IT services. Founded in 1988, the company values safety, innovation, and collaboration, with a dedicated team.

• Own partner integrations end-to-end, serving as the primary technical contact from first call to final delivery.
• Get hands-on with APIs, testing integrations, troubleshooting issues, and helping partners navigate SSO and platform standards.
• Translate requirements into action by gathering developer needs and converting them into clear user stories for Product and Engineering.

Personify Health created the first and only personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. The team serves employers, health plans, and health systems with data-driven solutions, and is mission-driven to empower healthier lives.

• Deliver end-to-end implementation and upgrade projects, ensuring alignment with customer requirements.
• Provide onsite and remote consulting services, including system installation and configuration.
• Conduct client training sessions to support effective adoption of solutions and best practices.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Implement secure, compliant client environments using industry standards and best practices.
• Support onboarding projects from discovery through cutover and handoff to Support.
• Contribute to Technical Project Plans in partnership with Senior Project Engineers and Project Managers.

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they have grown through their focus on service and value ownership, execution, growth, intelligence, and camaraderie.

• Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
• Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
• Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.

Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.

• Resolving issues through phone, chat, and email in a fast-paced environment.
• Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
• Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.

Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.

• Understand clients' business and technical requirements to proactively improve service quality.
• Act as a technical liaison between client and organization, advocating on client's behalf.
• Identify and drive improvements to increase stability and scale of technical infrastructure.

PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.

• Serve as a reliable technical expert in one or more areas of the codebase, making well-reasoned design decisions with appropriate trade-offs.
• Debug complex issues across system boundaries and design for observability using logging, metrics, and alerting.
• Contribute to technical direction within your team, advocate for quality from the user's perspective, and mentor earlier-career engineers.

Cority helps customers see and prevent risks across their operations in real time with an EHS+ platform that converges people, data, and AI agents. Recognized by top analysts and trusted by more than 1,500 organizations worldwide, Cority has received many awards for its strong employee culture and outstanding business performance.

• Independently manage and resolve platform and product issues for customers, addressing challenges in application development, deployment, and integration.
• Conduct in-depth investigation, reproduction, and troubleshooting of reported issues to identify root causes within the Mendix platform infrastructure.
• Effectively communicate reported issues to R&D, Product Management, and Customer Success Managers to ensure efficient coordination and product improvement.

Siemens Digital Industries Software revolutionizes enterprise application development through its industry-leading low-code platform, Mendix. The company is a global technology leader with a collaborative, agile, and inclusive culture that promotes continuous learning and professional growth.

• Provide technical support and system engineering for Windows-based and Linux-based platforms including Active Directory, DNS, and RDS.
• Plan, execute, and oversee successful migration of data center infrastructure, applications, and services.
• Participate in after-hours work and OnCall rotation while collaborating with cross-functional teams.

Sentinel Technologies, Inc. delivers IT solutions including security, communications, systems, networks, software applications, cloud and managed services. Since 1982, Sentinel has grown into one of the leading IT services providers in the US with a team-oriented culture and top workplace recognition.

• Manage and scale third-party partner ecosystem within the Origami Marketplace.
• Develop and execute partnership agreements with a commercial mindset to drive revenue.
• Collaborate with engineering, sales, and product teams to translate partner capabilities into integration requirements.

Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is focused on client success and offers award-winning software solutions.

• Shape strategic technical partnerships with security and IT vendors to extend platform capabilities.
• Drive integration scoping, technical evaluation, and go-to-market execution across product, engineering, and sales teams.
• Monitor partnership performance and report insights to executive leadership.

Jobgether uses an AI-powered matching process to connect candidates with roles. They focus on innovation, autonomy, and continuous improvement in a collaborative culture.

• Work closely with customers to operationalize and maintain the Tanium Platform, solving complex technical issues.
• Identify opportunities for customers to gain greater value from the platform and direct tier 3 support cases.
• Contribute to daily health-checks, document best practices, and provide technical direction to customer IT staff.

Tanium is the Autonomous IT company, driven by AI and real-time endpoint intelligence to empower IT and security teams. They are a global organization recognized on the Forbes Cloud 100 list for ten consecutive years, emphasizing collaboration, respect, and diversity.

• Lead and drive the design, implementation, and maintenance of endpoint solutions and integrated communication systems within a dedicated infrastructure applications portfolio.
• Provide subject matter expertise to ensure a secure and efficient work environment as well as seamless communication and collaboration across various platforms.
• Protect the organization's computer systems and networks from cyber threats, ensuring confidentiality, integrity, and availability of data.

Standard Bank Group is a leading Africa-focused financial services group offering career-enhancing opportunities. We serve individuals, businesses, and institutions with a passion for creating growth in Africa and delivering meaningful value to clients and communities.