Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Act as the primary technical point of contact for customers from project kick-off to go-live, ensuring milestones are achieved on time.
Conduct scoping sessions with customer IT teams and system integrators to translate business requirements into structured integration plans.
Leverage specialized AI tools (such as Boomi) to quickly build, transform, and manage data workflows within the Boomi environment.
Redzone, the Connected Workforce business unit within QAD, helps manufacturers make more products for less while greatly improving the employee experience. With an AI powered platform, nearly 2000 plants and over 500,000 users, Redzone is changing the way people work – one plant at a time.
Design, develop, and maintain Appian applications including workflows, interfaces, and process models for case management functions.
Develop and maintain integrations between Appian and external systems using REST/SOAP APIs, Kafka, and relational databases.
Participate in Agile ceremonies and contribute to CI/CD pipelines, automated testing, and secure code practices.
Makpar is a professional and technical solutions provider for the Federal government, specializing in cloud engineering, data management, cybersecurity, and emerging technologies. The company fosters a connected and engaged workforce dedicated to delivering mission success for government clients.
Own the delivery of custom integrations and partner-driven solutions.
Drive the successful rollout of new and evolving product capabilities.
Act as the bridge between Product and Engineering.
Rockerbox provides marketers with a unified system to measure, optimize, and grow their business across channels. The company's culture fosters collaboration and innovation, empowering employees to make a significant impact in a dynamic environment.
Configure and maintain data connections from district Student Information Systems and assess partners via calls and screen shares.
Validate data quality and monitor incoming data jobs to proactively resolve issues.
Document new processes and contribute to team playbooks for SIS data extraction.
Ellevation develops world-class software to help educators serve English Learners. They are a fast-growing, mission-driven technology company partnering with over 1,500 school districts and more than 2 million students, and they merged with Curriculum Associates in 2021.
Own and deliver end-to-end TRM solutions for clients, understanding requirements to designing processes, customizing the platform, and integrating APIs.
Act as the go-to technical consultant during discovery calls, documenting technical requirements and guiding solution design.
Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. They are a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others.
Serve as liaison between business stakeholders, technical teams, and project leadership to ensure alignment.
Analyze current processes, gather requirements, and document functional specifications for technical solutions.
Support project management, testing, and continuous improvement to deliver quality outcomes.
Peraton is a next-generation national security company that drives missions of consequence globally, serving as a leading mission capability integrator and transformative IT provider. With a focus on protecting the nation and allies, the company employs a large workforce supporting government agencies and U.S. armed forces branches across all domains.
Own new customer onboarding and implementation, including pre-sales technical discovery and carrier integrations.
Build scalable onboarding processes and tooling to manage 20+ concurrent implementations.
Partner with Sales to ensure tight handoffs and drive faster time-to-launch and higher activation rates.
ShipScience is transforming the world of shipping intelligence with a platform that empowers ecommerce businesses through automated carrier claims filing, analytics, and carrier optimization. As a profitable logistics-tech company, they are a remote-first team looking for passionate members to shape the future of shipping.
Partner with project leadership to evaluate initiatives, develop user stories, and produce detailed artifacts including process diagrams and functional specifications.
Analyze end-to-end travel workflows to identify process gaps and opportunities for automation across customer-facing and internal operations.
Maintain high-quality documentation and partner with Product Owners, Engineering, and QA to translate strategic goals into executable requirements.
World Travel Holdings is the nation’s largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. With a top-rated franchise and a strong commitment to employee engagement and remote work, the company offers a people-focused culture.
Use SQL to pull, analyze, and interpret data, sizing and prioritizing issues.
Serve as a collaborative partner to Legal, Engineering, Supply, and Scaled Operations teams.
Identify and implement opportunities to simplify, streamline, and automate regulatory workflows.
Breezy is a company that is seeking a data-driven, entrepreneurial operator to join its Regulatory Operations team supporting two emerging business verticals inside a global technology platform. They are looking for someone who values curiosity, learning, and pragmatic innovation.
Working closely with stakeholders to understand their needs, documenting requirements, and translating them into functional specifications for IT solutions.
Creating Business Cases that outline benefits, costs, and potential risks associated with implementing solutions.
Collaborating with technical teams to design IT solutions, creating system documentation, knowledge articles, flowcharts, and diagrams to ensure clear communication and understanding.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Collaborate with the data modeling team to gather detailed data and reporting requirements.
Document source-to-target transformation rules in Excel.
Analyze source systems and datasets using SQL to understand structure, content, and quality.
Lovelytics helps complex enterprises modernize their data and put AI to work in Media & Entertainment, Manufacturing, Retail & CPG, Healthcare & Life Sciences, and Financial Services. They've grown from 50 to 500+ people in three years, which has allowed them to keep the technical depth and low-ego culture.
Define and maintain the overall ServiceNow platform architecture and roadmap.
Collaborate with clients and internal stakeholders to gather requirements and design scalable ServiceNow solutions.
Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities and best practices.
ICF is a global consulting and technology services company. They combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future with approximately 9,000 employees.
Consolidate and link data across partner APIs, internal databases, and partner-facing portals.
Build and maintain dashboards covering registration numbers and enrollment funnel analyses.
Manually collect interval usage data and help develop processes to improve collection reliability.
Voltus is an equal opportunity employer that recognizes the importance of diversity. We are committed to providing equal employment opportunities regardless of gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.
Write clear, thorough product specs and PRDs that engineering and design can act on without constant back-and-forth.
Manage and prioritize a ticket backlog with accuracy and consistency, ensuring nothing falls through the cracks.
Design, build, and maintain Workato recipes integrating ACME with Salesforce using REST APIs and workflow automation.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. A remote-first company recognized by Forbes and Built In, they are a global team of "Peeksters" who obsess over customers and collaborate with purpose.