Source Job

India

  • Working closely with stakeholders to understand their needs, documenting requirements, and translating them into functional specifications for IT solutions.
  • Creating Business Cases that outline benefits, costs, and potential risks associated with implementing solutions.
  • Collaborating with technical teams to design IT solutions, creating system documentation, knowledge articles, flowcharts, and diagrams to ensure clear communication and understanding.

ServiceNow Business Process ITSM Communication Customer Service

20 jobs similar to ServiceNow Business Analyst

Jobs ranked by similarity.

$98,614–$202,850/yr
US

  • Define and maintain the overall ServiceNow platform architecture and roadmap.
  • Collaborate with clients and internal stakeholders to gather requirements and design scalable ServiceNow solutions.
  • Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities and best practices.

ICF is a global consulting and technology services company. They combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future with approximately 9,000 employees.

Global

  • Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
  • Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
  • Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.

Unit4 is an agile, fast-growing cloud company with over 40 years of heritage, and they are on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organizations. They have innovative, self-driving, adaptive, and intuitive software.

  • Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team.
  • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
  • Conduct workshops and demos for stakeholders and end users.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. AHEAD prioritizes creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard.

  • Co-lead requirements gathering workshops with the technical lead.
  • Support the business in defining and maturing needs.
  • Write and decline functional User Stories.

Meritis is a consulting company founded in 2007 that specializes in IT. They have over 900 employees and value excellence, humility, care, and proximity.

  • Hands on experience in Enterprise Level ServiceNow ITAM & ITOM architecture and Design and define implementation steps / road-map.
  • Experience in working in ServiceNow ITAM, ITOM, Discovery, Cloud Discovery, Service mapping, and CMDB Development.
  • ServiceNow Integration: ServiceNow ITOM integration with third-party tools automation, data collection and correlation, administration, configuration and customization.

Zillion Technologies Inc. (ZTI) is a global business consulting and technology solutions provider. We deliver innovative business solutions that give clients a competitive edge.

  • Define and own the product vision for specific ServiceNow domains.
  • Maintain and prioritize the product backlog (epics, features, enhancements).
  • Drive user adoption through feature communication, training, and feedback loops.

Version 1 delivers technology and transformation solutions that drive customer success. With over 3300 employees and a revenue of €350/£300m, they foster strong partnerships with global technology leaders and have been recognized as a Great Place to Work in Ireland & UK for over 10 years.

US

  • Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates.
  • Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices.
  • Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement.

Community Medical Centers is committed to diversity and inclusion. They provide high-quality healthcare and take care of their teams.

$70,000–$70,000/yr
US Unlimited PTO

  • Own the intake and discovery process for internal data initiatives.
  • Translate business requirements into clear, dev-ready documentation.
  • Identify gaps, conflicts, or risks in requirements early and resolve them.

Mitratech builds products that simplify operations in the Legal, Risk, Compliance, and HR functions. They are a team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture.

$127,733–$127,733/yr
US

  • Responsible for design, development, administration, and continuous improvement of our enterprise platform, ServiceNow.
  • Develop and design creative ServiceNow technical solutions to complex problems and provide detailed specifications for those proposed solutions.
  • Collaborate with application teams to design and implement data interfaces with other enterprise application systems.

Vericast is a financial institution (FI) performance partner. They help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people.

  • Manage and maintain software licensing positions for enterprise publishers.
  • Analyze software entitlement, usage, and deployment data to identify compliance risks and optimization opportunities.
  • Support configuration, maintenance, and continuous improvement of ITAM and SAM processes within ServiceNow.

AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery. They prioritize creating a culture of belonging where all perspectives and voices are represented; they are an equal opportunity employer.

Global

  • Design, architect, and implement scalable HR solutions on the ServiceNow HRSD platform aligned with business objectives.
  • Utilize strong expertise in HR Case Management, Employee Service Center, Lifecycle Events, and Knowledge Management.
  • Develop solutions using ServiceNow scripting and integration technologies while adhering to platform architecture and data models.

Nobiq is a technology company focused on digital transformation and enterprise solutions using platforms like ServiceNow. The organization values technical expertise and collaborative methodologies to deliver scalable solutions for its clients.

US Unlimited PTO 26w maternity 13w paternity

  • Help clients get maximum value from monday.com and the Atlassian product suite.

The Adaptavist Group is a global family of companies with a common goal. They combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. They are experts at delivering enterprise software and tailored solutions. They have locations around the world.

Canada US

  • Participate in client requirements gathering and translating business needs into functional specifications.
  • Conduct fit/gap analysis between client requirements and platform capabilities.
  • Configure and customize client platforms to deliver agreed solutions.

Bursting Silver delivers technical solutions to Canadian and US non-profits, including professional associations, unions, regulatory bodies and non-governmental agencies. As a 2-time Top 100 Best Workplaces in Canada and 4-time Great Place to Work® Certified company, Bursting Silver has staff across Canada and the United States, and we pride ourselves on having fun while we work!

US India Netherlands

  • Drive the improvement and evolution of business operations by understanding the company's continuously changing needs.
  • Coordinate and facilitate cross-functional stakeholders in analyzing business processes and recommending solutions.
  • Manage communication and status updates of inflight work and initiatives to keep business stakeholders informed.

symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows. They are a remote-first company with employees working across the United States, India, and the Netherlands and they value teamwork, championing customers, and leading through equality and integrity.

$60,000–$90,000/yr
US Unlimited PTO

  • Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
  • Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
  • Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.

Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.

US

  • Assume end‑to-end ownership of an active, enterprise‑level Monday.com implementation.
  • Manage overall project execution from planning through implementation, deployment, and stabilization.
  • Facilitate progress across all project initiatives, including requirements gathering, design coordination, configuration, testing, and delivery of agreed‑upon outcomes.

The A.C.Coy Company is seeking an experience IT Project Manager. The company is looking for someone with 7+ years of experience.

US Unlimited PTO

  • Collaborate across teams to ensure successful client implementations.
  • Document functional and non-functional requirements.
  • Support onboarding and training sessions for end-users.

Sagent is transforming the mortgage servicing industry by bringing a modern experience to loan servicing. Their platform helps lower costs, scale compliance and increase servicing value. Sagent is a joint venture with Fiserv Inc. and Warburg Pincus, and they value innovators.

Europe

  • Work closely with content and compliance teams in a regulated environment to understand and map end-to-end content processes, identifying gaps and recommending improvements.
  • Facilitate stakeholder discussions to gather and validate business requirements, developing clear documentation including process flows and SOPs.
  • Collaborate with cross-functional teams to ensure alignment between business, compliance, and technology solutions.

Nagarro is a digital product engineering company that builds products, services, and experiences across all devices and digital mediums. The company has a dynamic, non-hierarchical culture with over 18,000 experts across 39 countries globally.

  • Lead business process analysis and requirements elicitation.
  • Facilitate Agile processes and cross-functional stakeholder alignment.
  • Translate policy, needs, and IT concepts into plans.

Artemis provides management and advisory support services. They are focused on streamlining and improving business operations in the federal sector, fostering a proactive and action-oriented team environment.

Canada 6w PTO

  • Serve as the primary liaison between business stakeholders and technical teams, ensuring the Canadian business requirements are effectively translated into scalable, user-centric solutions.
  • Partner closely with the CA Programs team, CA Data Operations, NA IT, NA Commercial Platforms, and Salesforce Administrators to design, configure, and optimize the custom redemption solution.
  • Act as the representative for the Canadian business, supporting necessary changes and ensuring redemption requirements are met throughout the project lifecycle.

Syngenta Crop Protection keeps plants safe from planting to harvesting. They are headquartered in Switzerland and help farmers to counter threats and ensure enough safe, nutritious, affordable food for all while minimizing the use of land and other agricultural inputs.