ITSM Systems Administrator

Responsibilities:

• Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates
• Implement and manage IT service management processes
• Develop and maintain dashboards, reports, and metrics to monitor ITSM performance

Qualifications:

• 3+ years of technical experience in application administration, computer programming, and/or database administration required
• Must have experience creating and maintaining Service Requests
• Experience with business rules, workflows, scripting, HTML, SQL a plus