Source Job

• Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
• Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
• Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.

Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.

• Own and deliver end-to-end TRM solutions for clients, understanding requirements to designing processes, customizing the platform, and integrating APIs.
• Act as the go-to technical consultant during discovery calls, documenting technical requirements and guiding solution design.
• Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. They are a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others.

• Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
• Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
• Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.

Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Become an expert on Loop’s platform, ecosystem, and integrations.
• Provide technical support to Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings.
• Create customised product demos and proofs-of-concept, including front-end configurations and region-specific scenarios.

Loop is an ecommerce software company serving over 5,000 of the best brands on Shopify. They power critical parts of the shopping experience ensuring customers confidence in on time arrivals, expected fits, and refunds or exchanges. They value empathy with high standards.

• Engage directly with customers to understand operational challenges and identify opportunities to improve efficiency
• Build trust and establish yourself as a subject matter expert throughout the customer journey
• Proactively identify risks in customer environments and implement scalable approaches to prevent issues

Infios develops future technologies to relentlessly make supply chains better. They are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. We strive to provide a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.

• Lead clients through the entire implementation process.
• Ensure a smooth and efficient onboarding experience.
• Work closely with clients and internal teams to drive successful outcomes.

Rundoo helps businesses streamline their operations. They are a fast-paced startup focused on building lasting customer relationships and growing quickly.

• Manage the end-to-end implementation process for new clients, ensuring smooth onboarding and integration with existing systems.
• Collaborate with cross-functional teams including sales, product, and engineering to tailor solutions to client needs.
• Provide ongoing support and training to clients post-implementation to ensure satisfaction and retention.

Google is a multinational technology company specializing in internet-related services and products. It is one of the largest tech companies in the world, known for its innovative culture and large global workforce.

• Lead end-to-end implementation projects from kickoff through successful transition to Customer Success.
• Build trusted client relationships through clear, proactive communication, and influence key stakeholders to remove roadblocks.
• Proactively identify, document, and escalate risks using a structured RAID approach; drive resolution paths.

Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. With a combination of training, software, and tools, they put people and safety first while protecting critical operations.

• You’ll work directly with all users to ensure they can get the most value from the platform.
• The nature of the work is technical and requires an understanding of how to read API documentation.
• The role is perfect for strong team players that want to have impact across the company and with our customers.

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, efficient — and they believe humility, kindness, and compassion are essential to their success.

• Own and maintain strong relationships with our top API partners, serving as their primary technical point of contact to ensure long-term alignment and collaboration.
• Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts.
• Conduct technical discovery sessions to bridge Runway's API capabilities with our partners' most complex challenges.

Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence. Runway's team consists of creative, open minded, caring and ambitious people who are determined to change the world.

• Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
• Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
• Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.

Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.

• Lead global enterprise customer deployment projects end to end, from kickoff through implementation completion and handoff to Customer Success.
• Manage program plans, BRDs, SOWs, and third-party partner relationships, ensuring on-time and on-budget delivery.
• Partner with Sales, CS, R&D, and other teams to align on objectives, mitigate risks, and drive retention and expansion outcomes.

Sayari provides the judgment infrastructure for trustworthy AI in economic security and commercial risk, resolving over 11.7 billion primary-source records from 250+ jurisdictions. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv, it serves thousands of professionals across 35+ countries, including U.S. Customs and Border Protection and Fortune 500 enterprises.

• Own the delivery of custom integrations and partner-driven solutions.
• Drive the successful rollout of new and evolving product capabilities.
• Act as the bridge between Product and Engineering.

Rockerbox provides marketers with a unified system to measure, optimize, and grow their business across channels. The company's culture fosters collaboration and innovation, empowering employees to make a significant impact in a dynamic environment.

• Own inbound issues from first message to verified resolution.
• Read logs, traces, API responses, and model outputs to find the actual cause.
• Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.

Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.

• Conduct a review of the onboarding playbook and implement a streamlined, automated version.
• Manage, coach, and upskill a team of Onboarding Specialists.
• Partner with Sales and Customer Success to ensure seamless handoffs and long-term health.

Steer provides a suite of software tools for automotive repair shops, combining various tools into one platform. They offer a CRM marketing suite with features like text messaging, email automation, and appointment reminders and have acquired AutoOps for scheduling software.

• Own the end-to-end technical onboarding experience for new enterprise customers.
• Build and maintain integration scripts, tooling, and documentation.
• Diagnose integration issues across customer environments and drive them to resolution.

Speechify is the easiest way to listen to the world’s information. They are number one in their category and experiencing exponential growth. As a startup, they put their customers and employees first, with a friendly and laid-back atmosphere.

• Own Frontline Support: respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision
• Troubleshoot & Resolve: diagnose bugs, replicate issues, and partner with Engineering to drive fast resolutions
• Drive Product Adoption: guide customers on workflows, best practices, and how to get maximum value from the product

Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Fresh off a $14M Series A, they're entering their next phase of growth and are building out their Client Success team.

• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
• Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
• Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.

Level AI is transforming how enterprises understand and engage with their customers. Their AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale. At Level AI, they operate with urgency, ownership, and a deep customer-first mindset.

• Lead customers through onboarding, implementation, and go-live phases.
• Conduct configuration workshops to understand customer workflows and business needs.
• Translate operational requirements into scalable and stable system configurations.

Sport Alliance helps fitness and wellness businesses scale through digital solutions. They are a market-leading company in a dynamic, fast-growing industry with an international team and a diverse and inclusive environment.