What you'll do:
- Own Frontline Support: Respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision
- Improve Support Operations: Help build and refine workflows, SLAs, and tooling to scale the support function
- Collaborate Cross-Functionally: Work closely with Product, Engineering, and Client Success to deliver a seamless experience
What you bring:
- 3+ years of experience in B2B technical support or a similar customer-facing technical role
- Strong troubleshooting skills across web-based software products
- Ability to clearly communicate technical concepts to both technical and non-technical users
What success looks like:
- Independently handle inbound support tickets and resolve common issues
- Provide clear, high-quality responses that drive customer satisfaction
- Become a go-to resource for troubleshooting more complex issues
Rebar
Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Fresh off a $14M Series A, they're entering their next phase of growth and are building out their Client Success team.