Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
Honeycomb is defining observability and raising expectations of what developer tools can do. They work with well-known companies and were named to Forbes’ America’s Best Startups of 2022 and 2023. The company has scaled past the 200-person mark and closed Series D funding.
Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment.
Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements.
Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms , across various industries including financial services, retail, SaaS, and similar enterprises.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven and believe humility, kindness, and compassion are essential to their success.
Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.
Mixpanel turns data clarity into innovation and is trusted by more than 29,000 companies. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.
Design, extend, and scale the Customer Success operating infrastructure, integrating Planhat, Snowflake, Salesforce, and BI systems.
Design and execute personalized, data-driven customer engagement campaigns in Planhat, improving adoption, satisfaction, and retention.
Build and maintain customer data pipelines and integrations across product telemetry, CRM, and CS engagement platforms.
Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. They are backed by Insight Partners and Andreessen Horowitz and have a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams.
Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
Responding to and documenting all incoming cases from customers and internal teams via various support channels.
Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.
Resolve technical problems by troubleshooting incidents and collecting detailed problem descriptions.
Communicate investigation progress with clients and ensure records are updated in the CRM system.
Share best practices for the utilization and deployment of Varicent products.
Varicent redefines how organizations achieve revenue success with cutting-edge SaaS solutions. They empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is known for its diverse, collaborative, and innovative team.
Deliver customer‑centric service that drives satisfaction and strong NPS.
Collaborate with internal teams to resolve issues and escalate product feedback.
Develop and execute account plans to support retention and relationship growth.
Applied Systems is transforming the insurance industry. With over 40 years of experience in the Insurtech game, they deliver innovative software and services that make them indispensable to their customers. The company builds a team ready to learn and try new things within a culture built on values.
Perform deep technical investigations and solve complex issues reported by customers.
Take end-to-end ownership of customer cases, including initial troubleshooting and resolution.
Provide troubleshooting support to customers via multiple channels in a 24x7 environment.
Nexla, built with AI, is the leading Integration platform for AI and takes a metadata driven approach to converge diverse integrations. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.