Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Resolve technical problems by troubleshooting incidents and collecting detailed problem descriptions.
Communicate investigation progress with clients and ensure records are updated in the CRM system.
Share best practices for the utilization and deployment of Varicent products.
Varicent redefines how organizations achieve revenue success with cutting-edge SaaS solutions. They empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is known for its diverse, collaborative, and innovative team.
Ensure all customer issues are diagnosed and addressed promptly.
Interface with customers and vendors to troubleshoot and mitigate data delivery issues.
Document troubleshooting steps taken and escalate customer issues when appropriate.
Bluesight creates medication intelligence solutions to increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with over 3,000 customers using their proven solutions.
Design, build, and operate data services and APIs used by application teams.
Own technical design for major features, including API shape, data contracts, versioning, and backward compatibility.
Improve observability, correctness, and operational maturity of data products.
PlayOn Sports operates one of the largest real-time data ecosystems in high school sports. Backed by KKR, their family of brands empowers schools with innovative solutions and exceptional service and focuses on solving real challenges, learning quickly, and creating impactful solutions.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME).
Geotab is a global leader in IoT and connected transportation. They are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Design, build, and maintain backend services that power core business workflows
Own projects end-to-end, from early design through production and iteration
Design APIs and data models that are clear, stable, and easy to work with
Short Story is an award-winning, technology-powered retailer dedicated to petite women 5'4" and under. As a fast-growing startup, they're revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Design and build developer-friendly and agent-friendly APIs.
Build, test, and deploy applications that support global communications services.
Help identify and resolve issues related to latency, scalability, and performance.
Telnyx is building the future of global connectivity. They are shaping a new era of interconnection between people, devices, and applications and fostering an environment of continuous learning and growth for their team.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
You’ll work directly with all users to ensure they can get the most value from the platform.
The nature of the work is technical and requires an understanding of how to read API documentation.
The role is perfect for strong team players that want to have impact across the company and with our customers.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, efficient — and they believe humility, kindness, and compassion are essential to their success.
Design and implement microservices and APIs that handle production traffic with measurable uptime and latency targets
Identify and fix performance bottlenecks in code or infrastructure, quantifying the impact of your optimizations
Ship features end-to-end from specification through production, including tests, code review, and incident response
Emergence is a thematic holding company backed by the Pritzker Organization focused exclusively on acquiring and scaling category-defining software businesses. They combine operational rigor with a growth equity mindset, driving sustainable ARR growth, profitability improvements, and industry-leading customer outcomes.
Develop and deliver advanced data analytics and reporting solutions to support operational decision-making across business teams.
Build and maintain Python-based data pipelines, automation scripts, and API integrations for scalable analytics workflows.
Design and optimize complex SQL Server queries, stored procedures, and functions with a focus on performance and reliability.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify top-fitting candidates.
Drive successful enterprise onboardings by enabling client success on the Doppel platform, managing complex API/webhook integrations, and troubleshooting authentication issues.
Manage multiple parallel integration work streams by coordinating development, setting deadlines, and bridging communication between engineering and non-technical teams.
Own product adoption metrics by creating dashboards to track usage, documenting best practices, and proactively scaling customer limits.
Doppel is the first platform built to dismantle digital deception at scale, scanning billions of entities daily to uncover and disrupt phishing, impersonation, and online fraud with adaptive AI SOC agents and expert analysts. It is a fast-growing, mission-driven company backed by top-tier investors and trusted by major brands, fostering a culture of low ego, high ownership, and deep customer obsession.
Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
Responding to and documenting all incoming cases from customers and internal teams via various support channels.
Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.
Quickly get up-to-speed on Zscaler’s SecOps platform, utilizing Python and APIs to configure, customize, and automate data transformations and workflows.
Partner with cybersecurity subject matter experts (SMEs) to onboard new data pipelines and map diverse IT and security sources to fulfill specific customer use cases.
Proactively troubleshoot pipeline health and audit customer data across environments to identify quality issues, flag security gaps, and define clear remediation steps.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, they leverage the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform. They build high-performing teams that can make an impact quickly and with high quality.
Develop and maintain software for our edge devices, server infrastructure, and web applications.
Build and improve the APIs connecting our system components (edge, server, web).
Design and improve the user interfaces that customers use in our web application.
Glacier is a Series A startup based in San Francisco tackling trash by building custom sorting robots and AI-powered business analytics that enable recyclers to superpower their plants. From major CPG companies to municipal recycling facilities, their clients trust them to turn recycling data into actionable insights.
Develop and deploy backend product features end-to-end using Python.
Design and implement high-quality, performant RESTful APIs/FastAPI.
Write efficient PostgreSQL queries, design schemas, and manage data integrity.
Optro is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. They inspire each other to innovate and are proud of what they produce, assisting each other to create the most loved platform by their customers.