Perform deep technical investigations and solve complex issues reported by customers.
Take end-to-end ownership of customer cases, including initial troubleshooting and resolution.
Provide troubleshooting support to customers via multiple channels in a 24x7 environment.
Nexla, built with AI, is the leading Integration platform for AI and takes a metadata driven approach to converge diverse integrations. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Design, build, and operate data services and APIs used by application teams.
Own technical design for major features, including API shape, data contracts, versioning, and backward compatibility.
Improve observability, correctness, and operational maturity of data products.
PlayOn Sports operates one of the largest real-time data ecosystems in high school sports. Backed by KKR, their family of brands empowers schools with innovative solutions and exceptional service and focuses on solving real challenges, learning quickly, and creating impactful solutions.
Own the technical pre-sales process, including discovery, tailored demos, and integration scoping for enterprise deals.
Lead RFP responses, integration design, and proof-of-value pilots while driving sales enablement and cross-functional collaboration.
Act as the primary technical liaison between Sales, Product, and Engineering, bringing field insights back to influence the roadmap.
Curri is an on-demand logistics platform providing last-mile delivery of construction and industrial supplies using a nationwide fleet. The company, founded in 2018 and part of Y Combinator's S19 batch, operates in a high-growth, mission-driven environment tackling industry inefficiencies from its headquarters in Ventura, CA.
Partner with Sales to position Mapbox’s technical value and shape opportunities.
Lead technical discovery to understand customer goals and ensure solution designs meet business objectives.
Design and present scalable architectures using Mapbox SDKs, APIs, and platform services.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses, equipping organizations with the full set of tools to power navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities, emphasizing teaching and learning.
Design, build, and maintain backend services that power core business workflows
Own projects end-to-end, from early design through production and iteration
Design APIs and data models that are clear, stable, and easy to work with
Short Story is an award-winning, technology-powered retailer dedicated to petite women 5'4" and under. As a fast-growing startup, they're revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Develop and maintain software for our edge devices, server infrastructure, and web applications.
Build and improve the APIs connecting our system components (edge, server, web).
Design and improve the user interfaces that customers use in our web application.
Glacier is a Series A startup based in San Francisco tackling trash by building custom sorting robots and AI-powered business analytics that enable recyclers to superpower their plants. From major CPG companies to municipal recycling facilities, their clients trust them to turn recycling data into actionable insights.
Resolve technical problems by troubleshooting incidents and collecting detailed problem descriptions.
Communicate investigation progress with clients and ensure records are updated in the CRM system.
Share best practices for the utilization and deployment of Varicent products.
Varicent redefines how organizations achieve revenue success with cutting-edge SaaS solutions. They empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is known for its diverse, collaborative, and innovative team.
Lead and develop the Solution Engineering function, mentoring a high-performing team.
Serve as a senior technical resource on complex enterprise opportunities, partnering with Sales.
Oversee development of standardized and customized demonstrations by use case and customer segment.
Clear Capital is a national real estate analytics, data solutions, and valuation technology company. They strive to build confidence in real estate decisions to strengthen communities and improve lives.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs.
Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction.
Tracking and coordinating technology deployments with our customers and partners on a global scale.
Arch Systems empowers discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. They work with leading manufacturers to integrate and optimize their data for actionable intelligence, fueling productivity and operational excellence.
Lead and grow a team of backend/platform engineers building the systems that power Intercept and other critical applications.
Drive execution across planning, prioritization, and delivery with a focus on reliability and scalability.
Own the technical direction of backend services and APIs, ensuring systems are secure, performant, and maintainable.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. They're building the future of identity verification in the United States, replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
Design and maintain automated workflows across prospecting, lead enrichment, lead scoring, routing, and follow-up sequences.
Build real-time dashboards and reporting infrastructure that gives leadership trustworthy pipeline visibility.
Continuously evaluate the GTM technology landscape and bring forward-looking recommendations on tools, platforms, and AI capabilities.
Liatrio enables real transformation by helping industry-leading enterprises break free from legacy systems and adopt AI. They partner directly with enterprise teams to embed AI-native practices into delivery and are leading hands-on AI enablement and transformations.
Become an expert at planning and deploying FLIR solutions.
Work with customers to accurately specify hardware and networking needs then plan and assist in every aspect of the deployment from hardware to software
Travel as required to assist in deployment, commissioning, troubleshooting and operational needs.
Teledyne Technologies provides enabling technologies for industrial growth markets that require advanced technology and high reliability. Teledyne and all of our employees are committed to conducting business with the highest ethical standards.
Own and maintain strong relationships with our top API partners, serving as their primary technical point of contact to ensure long-term alignment and collaboration.
Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts.
Conduct technical discovery sessions to bridge Runway's API capabilities with our partners' most complex challenges.
Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence. Runway's team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Responsible for the full stack design and development of Sales Tools, working both Tier 1 projects and other production optimization initiatives.
Lead implementations and provide viable recommendations for implementing new solutions while providing instruction and guidance to less senior team members.
Monitor key performance metrics to ensure compliance with established standards, processes, and procedures, and modify medium to complex code.
Enterprise Fleet Management provides full-service fleet management for companies, government agencies, and organizations with medium-sized fleets. They have more than 50 fully staffed offices nationwide and a North American fleet of 730,000 vehicles.
Lead the development of annotation interfaces, starting with Java customizations, and expanding into Python-based tools and plugins.
Build and host secure Map Servers to serve our proprietary data for annotation and ensure these servers are performant.
Design and optimize PostGIS databases to store, query, and version complex geospatial metadata and annotation layers.
NBCUniversal is a leading media and entertainment company creating and distributing world-class content across film, television, and streaming. They operate entertainment and news brands, film and television studios, and theme parks, and are a subsidiary of Comcast Corporation.
Manage the customer adoption lifecycle, including onboarding and turning customers into advocates.
Lead post-sales technical value-selling efforts and facilitate new feature adoption.
Own program and delivery management to drive timely and high impact customer outcomes.
Apollo GraphQL is revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. They build open-source tools and commercial services used by many thousands of developers in production.