Customer Solutions Engineer

Role Overview:

• Serve as the bridge between technology and customers, reporting directly to the CTO.
• Own the onboarding and implementation experience from pre-sales through successful launch.
• Build systems, processes, and documentation to scale customer implementations.

What You'll Do:

• Partner with Sales on technical discovery, assess integration requirements, and create implementation plans.
• Manage multiple concurrent onboarding projects and coordinate across customer stakeholders and internal teams.
• Guide new users through setup, provide training, and troubleshoot technical issues.

Why Join ShipScience:

• Be a foundational member of a growing team with direct access to the CTO.
• Work remotely with a smart, driven team and shape customer-facing processes from the ground up.
• Competitive salary, benefits, equity, and the opportunity to work at the cutting edge of logistics and AI-driven support.