Integration Project Management & Customer Relations:
- Act as the primary technical point of contact for customers from project kick-off to go-live, ensuring milestones are achieved on time.
- Conduct scoping sessions with customer IT teams and system integrators to translate business requirements into structured integration plans.
Hands-On Technical Configuration:
- Guide customers on how to interact with Redzone's standard RESTful OpenAPI library.
- Set up and test automated one-way data imports (via CSV templates) utilizing FTP clients.
- Coordinate and configure Single Sign-On integrations using SAML-based Identity Providers (IdPs), managing automatic user provisioning and customer metadata exchange.
Middleware Utilization & Boundaries:
- Leverage specialized AI tools (such as Boomi) to quickly build, transform, and manage data workflows within the Boomi environment.
- Maintain Agnostic Support: Reinforce that Redzone is system-agnostic.
- Support and coach the customer’s IT team or partners as they build and host their own automated middleware workflows, while stepping in to handle the Redzone-side configurations, or owning integrations solutions for customers who purchase integrations projects from Redzone.
Redzone
Redzone, the Connected Workforce business unit within QAD, helps manufacturers make more products for less while greatly improving the employee experience. With an AI powered platform, nearly 2000 plants and over 500,000 users, Redzone is changing the way people work – one plant at a time.