Independently manage and resolve platform and product issues for customers, addressing challenges in application development, deployment, and integration.
Conduct in-depth investigation, reproduction, and troubleshooting of reported issues to identify root causes within the Mendix platform infrastructure.
Effectively communicate reported issues to R&D, Product Management, and Customer Success Managers to ensure efficient coordination and product improvement.
Siemens Digital Industries Software revolutionizes enterprise application development through its industry-leading low-code platform, Mendix. The company is a global technology leader with a collaborative, agile, and inclusive culture that promotes continuous learning and professional growth.
Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
Responding to and documenting all incoming cases from customers and internal teams via various support channels.
Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Develop and implement scalable and performant solutions
Partner with Engineering Managers, Product Managers, and stakeholders to develop and execute technical roadmaps
Embrace strategies that minimize risk with observability, alerting, metrics, high test coverage, and frequent releases
Aledade maintains, improves, and expands web applications and data pipelines for the healthcare industry. They are a growing company that emphasizes culture, collaboration, and a supportive environment.
Provide professional, friendly, and timely support for Softdocs products, resolving issues and explaining complex concepts simply.
Manage multiple open cases, prioritize effectively, and collaborate with internal teams to solve complex problems.
Interpret application and system logs, stay current on product updates, and suggest improvements for documentation.
Softdocs is a leading provider of cloud-based document management and eForms solutions for education and the public sector. The company is fully remote, people-first, with an average employee tenure over 5 years and values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Lead investigation and resolution of complex production issues impacting healthcare clients.
Design, implement, and maintain scalable, reliable software solutions within the Smile Digital Health platform.
Provide technical leadership during incident response, troubleshooting, and high-priority client escalations.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024 and our platform is used in over 20 countries, fostering a culture of respect, inclusion, and belonging.
Respond to customers across live chat and email, owning each conversation from first contact through resolution.
Investigate and troubleshoot technical issues across pixels, integrations, reporting, and Moby.
Coach customers on best practices and workflows to get the most out of the platform.
Triple Whale is an AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. With over 60,000 brands like Pressed Juicery, OUAI, and True Classic using the platform, the company values customer obsession, speed, and trustworthiness.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Troubleshoot and debug complex technical systems and code.
Communicate with clients on a daily basis.
Document client interactions and code/configuration changes.
Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. The company has a strong focus on sustainability and innovation, with a large team dedicated to digital solutions.
Provide telephone, chat and email support to customers for troubleshooting requests & incidents.
Use Zendesk to log all requests and incidents with detailed information for tracking.
Assist with configuration and setup of equipment in support of Genea deployments.
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. The company has been recognized as a Top Workplace for 5 consecutive years and fosters a transparent, authentic culture.
Deliver exceptional customer service to Bazaarvoice clients by managing inbound requests across chat, phone, and support portals.
Troubleshoot semi-complex to complex technical issues, owning resolution for areas like User Access Management and Syndication.
Embrace AI tools and KCS methodologies to streamline workflows, create knowledge articles, and improve support efficiency.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content and enterprise technology. Founded in 2005, the company is headquartered in Austin, Texas with offices globally and has been certified as a Great Place to Work in multiple countries.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Debug and troubleshoot incidents with Sonatype products and solutions, reproducing defects and filing actionable issues for product engineering.
Replicate customer deployment environments using Docker, AWS, Azure, Kubernetes, and contribute to diagnostic tools and knowledge base.
Respond to customer inquiries via support cases, email, chat, and phone, and collaborate with engineering and product management.
Sonatype is a software supply chain management company that invented componentized software development and pioneered the software supply chain category. Trusted by over 2,000 organizations including 70% of the Fortune 100 and 15 million developers, we run the world's largest Java open-source repository, Maven Central, and are committed to constant innovation.
Own the L1 support queue by addressing customer technical issues.
Handle L2 bug resolution: root cause analysis, fixes, and judgment.
Shift into feature development and deeper technical work.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. They are a people-centered agency with a passion for leaving every person and business in a better position than they found them.
Provide remote L1/L2 technical support for server infrastructure incidents via phone, email, and chat.
Troubleshoot hardware and software in Windows Server, Linux, and VMware environments.
Collaborate with escalation teams and document incidents in ticketing systems.
CGS is a global IT consulting and solutions provider focused on enterprise technologies and healthcare. They foster a collaborative, dynamic culture and serve international customers.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers.
Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures.
Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. Retaining nearly 1,000 full-time professionals across 25+ countries, the company has a culture of Relentless Performance with a 99% project success rate.