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Technical Responsibilities:
- Provide remote L1/L2 support via phone, email, and chat.
- Troubleshoot hardware and software incidents in enterprise environments.
- Investigate problems in Windows Server, Linux, and VMware environments.
Required Qualifications:
- 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk, preferably in healthcare.
- Basic knowledge of enterprise server architecture and hardware components.
- Analytical thinking and problem-solving skills.
Preferred Qualifications:
- CompTIA A+, Server+, or similar certifications.
- Prior experience supporting enterprise-level environments.
Computer Generated Solutions Inc.
CGS is a global IT consulting and solutions provider focused on enterprise technologies and healthcare. They foster a collaborative, dynamic culture and serve international customers.