Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Deliver high-quality IT support remotely, troubleshooting server, PC, VM, and network issues for clients.
Manage tickets, prioritize work, and ensure customer satisfaction through clear communication and problem resolution.
Maintain documentation and participate in process improvements, with occasional on-site visits (less than 5%).
New Era Technology provides end-to-end technology solutions, securely connecting people, places, and information. With a global team of over 3,000 professionals, the company fosters a People First culture focused on professional development, collaboration, and inclusion.
Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.
Answer support tickets from end users and troubleshoot issues.
Configure cameras for optimal performance and adjust user access.
Monitor network infrastructure and assist field installation teams.
Allied Universal Event Services is a leader in crowd management and event staffing, providing services at sports stadiums, concerts, festivals, and convention centers. They offer flexible part-time work and opportunities in event staff, security, and operations, fostering a welcoming, collaborative, and innovative team environment.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Define, design, and implement network communications and solution improvements.
Perform systems tasks for integrating newly acquired clinics into Hanger environments.
Troubleshoot reported incidents and problems while assisting in server administration.
Hanger is the world's premier provider of orthotic and prosthetic services and products, offering advanced solutions and customer service. With 160 years of clinical excellence, the company touches thousands of lives daily, helping people achieve mobility and freedom.
Diagnose and resolve complex technical incidents across PACS, network, and Windows environments to maintain healthcare system reliability.
Manage production support and escalations, meeting SLAs, troubleshooting integrations, and validating data through SQLite queries.
Document processes, collaborate cross-functionally, and serve as a technical expert for infrastructure questions and tooling improvements.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. With over 800 hospital and clinic partners, the company empowers over 2 million patients and fosters a culture that embraces diversity, equity, and inclusion.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.
Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.
Troubleshooting software and hardware issues in a round robin phone and ticketing queues.
Collaborating with internal teams to resolve escalated cases.
Documenting solutions for knowledge sharing.
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.
Support system lifecycle management activities, including requirements gathering and system planning.
Collaborate with internal teams and external stakeholders to assess system needs.
Provide technical support for system operations, including troubleshooting and performance monitoring.
Kreative Technologies provides technology solutions. They are committed to providing a workplace free from harassment and discrimination and celebrate the unique differences of their employees.
Provide technical support and system engineering for Windows-based and Linux-based platforms including Active Directory, DNS, and RDS.
Plan, execute, and oversee successful migration of data center infrastructure, applications, and services.
Participate in after-hours work and OnCall rotation while collaborating with cross-functional teams.
Sentinel Technologies, Inc. delivers IT solutions including security, communications, systems, networks, software applications, cloud and managed services. Since 1982, Sentinel has grown into one of the leading IT services providers in the US with a team-oriented culture and top workplace recognition.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system, escalate when needed, and ensure timely resolution.
Pursue training and certifications to invest in your ongoing development.
DYOPATH is an IT service company known for its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative, upbeat environment and invest in employee growth through certifications and career paths.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.
Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.
Provide first-line technical support to end-users via phone, email, and chat.
Diagnose and resolve hardware, software, and network connectivity issues.
Document and track incidents using ServiceNow, escalating complex issues as needed.
XTIUM builds IT solutions and provides a culture that empowers employees to achieve their best in a dynamic, fast-paced environment. The company is a global team of diverse professionals focused on excellence and continuous improvement, with a collaborative and accountable culture.
Ensure reliability, scalability, and performance of hosted healthcare platforms.
Lead incident response, root cause analysis, and implement proactive monitoring.
Automate operational tasks using scripting and Infrastructure-as-Code.
Altera Digital Health empowers healthcare providers to deliver superior care through innovative technology. The company is part of Constellation Software Inc., Canada's largest software company, offering a supportive and award-winning culture with opportunities for growth.
Provide telephone, chat and email support to customers for troubleshooting requests & incidents.
Use Zendesk to log all requests and incidents with detailed information for tracking.
Assist with configuration and setup of equipment in support of Genea deployments.
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. The company has been recognized as a Top Workplace for 5 consecutive years and fosters a transparent, authentic culture.