New Era Technology

The Project Coordinator is responsible for supporting project management activities, ensuring that projects are completed on time, within scope, and within budget. This role involves coordinating tasks, managing schedules, and communicating with team members and stakeholders to facilitate project success as defined by the PMO.

As a presales Solutions Architect for ITMS and Managed Services, the individual will design and quote managed service solutions for mid-market customers, working closely with Account Executives to discuss customer business needs and align them with a managed services quote.

Responsible for the day-to-day operations of the Service Operations Department, you will use your skills and expertise in communicating with customers, responding to customer calls, scheduling field technicians, coordinating maintenance, agreements, assist with billing, and other day-to-day administrative tasks in this fast paced environment.

A highly skilled Senior SAP FICO Consultant is needed to join the growing SAP practice, requiring deep expertise in SAP Finance & Controlling (FICO) and hands-on configuration experience, delivering successful full lifecycle SAP implementation projects.

The Human Resources Business Partner (HRBP) will serve as a trusted partner to managers and employees, providing expert guidance on performance management, disciplinary actions, conflict resolution, and employee relations. They will collaborate with management to design and implement workforce planning and talent strategy initiatives aligned with business goals, while ensuring consistency and compliance in policies and practices.

Lead and support the deployment of Webex Contact Center solutions across enterprise environments, bridging the gap between business needs and technical implementation. You will ensure seamless delivery of call center capabilities that enhance customer experience and operational efficiency.

Plan statements of work, analyze customer business processes, and identify improvement opportunities. Collect market practices related to client challenges and propose recommendations. Write or validate reports, present results to clients, and provide customer support throughout project phases. Advise customers based on industry best practices, facilitate meetings, and document processes. Requires experience in contact center environments and strong analytical skills.

Supervises a team of Coordination Managers, Coordinators, and other service delivery personnel, ensuring efficient service delivery processes and maintaining high standards of customer satisfaction. This role involves technical tasks, including the execution of technical work orders, support of technical infrastructure, and team supervision. Additionally, the manager acts as a liaison between technical teams and operations, optimizing processes and resolving technical issues to ensure smooth operations, all while adhering to PMO standards and methodologies.

We are looking for a highly analytical and technically skilled FP&A Data Analyst to join our finance team, who will support revenue tracking, customer reporting, and dashboard automation, consolidating data across multiple systems to drive insights for executive, finance, and operations teams. Your work will enabling data-driven decisions, with a sharp focus on recurring revenue, churn analysis, customer trends, and cost optimization.

We are looking for a seasoned FP&A Specialist to join our growing global finance team. The ideal candidate will be a qualified Chartered Accountant with at least 8 years of post-qualification experience in FP&A, budgeting, forecasting, financial modelling, and business performance analysis, ideally in a global or IT services environment.

We are seeking a highly skilled and experienced Senior Network Administrator to join our IT team. This individual will be responsible for the design, implementation, support, and optimization of our network infrastructure in a Fortinet and Cisco environment, with additional responsibilities in VMware, Azure, Active Directory, Microsoft 365, and monitoring tools. The role supports internal teams and select customer environments.

The ITMS Support Specialist – Tier 2 will handle escalated technical issues, providing advanced troubleshooting, root cause analysis, and end-to-end resolution for complex IT support requests. They will collaborate with Tier 1 technicians and other technical teams to maintain service excellence and ensure a seamless client experience.