Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Performing troubleshooting and analysis, including log file investigation
Taking ownership of the customer problem or issue from the beginning of a support case through resolution
Documenting of all customer interactions accurately and within SLA in our CRM tool
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Provide technical support to customers through email, screen sharing, and chat within established SLAs.
Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.
Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.
Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.
Support system lifecycle management activities, including requirements gathering and system planning.
Collaborate with internal teams and external stakeholders to assess system needs.
Provide technical support for system operations, including troubleshooting and performance monitoring.
Kreative Technologies provides technology solutions. They are committed to providing a workplace free from harassment and discrimination and celebrate the unique differences of their employees.
Troubleshoot and resolve issues in customer environments based on Linux, OpenStack, Kubernetes, and networking technologies, owning escalations end-to-end.
Reproduce customer issues in labs, confirm bug reports, and collaborate with the development team to improve product stability.
Communicate with customers during incidents via email and remote sessions, guiding them through troubleshooting and resolution processes.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI and data-intensive applications. With deep expertise in open source and Kubernetes, Mirantis empowers platform engineering teams across enterprises worldwide.
Act as tier 1 product support, resolving customer inquiries across chat, email, and video, and triaging technical issues to Engineering.
Run product demos, empower users to self-serve through documentation, and collect feedback to improve tools.
Help define support workflows, track key metrics, and build knowledge resources to scale the function.
Trunk Tools is an AI company revolutionizing the $13+ trillion construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, the company is entering a hypergrowth phase and scaling rapidly.
Answer support tickets from end users and troubleshoot issues.
Configure cameras for optimal performance and adjust user access.
Monitor network infrastructure and assist field installation teams.
Allied Universal Event Services is a leader in crowd management and event staffing, providing services at sports stadiums, concerts, festivals, and convention centers. They offer flexible part-time work and opportunities in event staff, security, and operations, fostering a welcoming, collaborative, and innovative team environment.
Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.
Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.
Be the technical anchor for your customers: build deep familiarity with their environments, participate in architecture reviews, and help translate network management goals into workflows.
Own technical issues end-to-end: diagnose, reproduce, and resolve issues across installation, configuration, integrations, and upgrades, meeting SLAs for response and resolution.
Make the team and product better: surface customer feedback with context, build runbooks, identify patterns in support volume, and collaborate on deep technical escalations.
NetBox Labs helps companies build and manage complex networks, accelerating network automation with open, composable products. Backed by Notable Capital, Grafana Labs CEO, and others, we are the commercial steward of open source NetBox and support a thriving community of thousands of companies.
Respond to customer inquiries quickly and efficiently.
Deliver remote installation, configuration, and support for new & existing customers.
Provide remote troubleshooting and technical support to customers.
Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.
Solving Exchange backend incidents, documenting outages, and performing root cause analysis.
Handling Incident, Problem, and Change Management processes for Exchange environments.
Supporting Exchange projects like buildup, migrations, and version upgrades with PowerShell scripting.
Deutsche Telekom IT Solutions is a subsidiary of Deutsche Telekom Group, providing IT and telecommunications services to large corporate clients. With over 5,300 employees, it is recognized as Hungary's most attractive employer in 2025 and operates across four sites.
Own customer issues from initial response through resolution, escalating when needed with clear documentation.
Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
Logz.io helps customers keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. They are focused on AI-powered capabilities, but their employee count is unavailable.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.