Responsible for delivering high-quality IT professional technical services to clients.
Provide on-site or remote troubleshooting, support, installation, and migration services.
Must demonstrate superior proficiency and dedication to quality and customer satisfaction.

PRIMARY DUTIES:

Optimize productivity while assigned to customer tickets or projects.
Problem-solve and resolve network issues, escalating when appropriate.
Provide customer service via phone, video, and email, with occasional on-site and on-call duties.

COMPETENCIES:

Outstanding troubleshooting skills for Server, PC, Desktop, VM, and Client/Server issues.
Broad knowledge of VM, hardware, OS, patching, backup, security, and networking protocols.
Excellent verbal and written communication, documentation, and team collaboration skills.

REQUIRED EXPERIENCE:

3-5 years as a Systems Engineer with VMware, O365, backups, desktops, Windows, and client/server experience.
Proven track record with Microsoft, Mac, and virtual services; familiarity with ticketing systems.
2+ years in customer-facing role, MSP preferred; 2+ years working with SaaS products.

New Era Technology

New Era Technology provides end-to-end technology solutions, securely connecting people, places, and information. With a global team of over 3,000 professionals, the company fosters a People First culture focused on professional development, collaboration, and inclusion.

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