Respond to incoming phone calls, emails, and chat messages requesting technical support, logging all interactions in the ticketing system.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues, resolving technical problems or escalating when necessary.
Ensure timely resolution of service desk requests, conduct follow-ups for customer satisfaction, and continuously improve skills through training and certifications.
DYOPATH is an award-winning company that provides comprehensive IT services, recognized for outstanding IT service and a dedicated, supportive culture. The company operates with a L.O.V.E. philosophy—Living Our Values Every Day—and fosters a collaborative, upbeat environment for its employees.
Maintain and support core IT systems, including Google Workspace and device management (JAMF).
Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management.
Support tools like VPNs, password managers, and endpoint security, ensuring employee devices are patched and compliant.
Sardine is a leader in fraud prevention and AML compliance, providing a platform that uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud. It is a remote-first company with hubs in multiple cities and employs talented, self-motivated individuals valuing performance over hours.
Support and optimize complex network infrastructures in a fast-paced enterprise environment, requiring CCIE-level expertise in Routing and Switching.
Troubleshoot complex network issues in production environments, leveraging deep knowledge of protocols like BGP, OSPF, EIGRP, VLANs, and STP, along with firewalls, DNS, DHCP, and F5 load balancers.
Lead and mentor junior engineers while engaging with customers, demonstrating strong communication skills and a 'can-do' attitude aligned with the company's ACE factor.
Sentinel is an IT services and solutions provider delivering a range of services including security, communications, systems & networks, software applications, and cloud and managed services. The company, founded in 1982 and rated a top workplace, has multiple support centers in the US, fosters a team-oriented culture with growth through training, and rewards based on impact.