Associate Technical Services Engineer

Overview:

• We are seeking an Associate Technical Services Engineer to provide frontline product and technical support.
• This role requires strong problem-solving skills and effective communication.
• The ideal candidate will demonstrate a proactive learning mindset in a fast-paced environment.

Key Responsibilities:

• Provide first-line support by diagnosing customer issues and resolving tickets within SLA guidelines.
• Troubleshoot technical problems through systematic analysis and collaborate cross-functionally.
• Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices.

What You Bring:

• Bachelor's degree in IT, Computer Science, or related field with 0-2 years of experience in software systems using Java and J2EE.
• Strong aptitude for critical thinking and problem-solving, with experience in ticket lifecycle management.
• Technical curiosity and ability to quickly absorb new concepts, including SQL, web services, and UNIX basics.