Senior Support Engineer

About the Role:

• We're looking for a Senior Support Engineer in Brazil to own our support queue and drive our customers to success.
• Because LiteLLM is a developer tool, this person needs to be technical.
• You'll dig into our customers' issues, understand them deeply, and unblock them.

Responsibilities:

• Own the support queue and work through tickets to drive customers to success.
• Diagnose customer issues and solve for the root cause, not just the symptom.
• Reproduce customer issues in their specific environments.

What We're Looking For:

• Technical depth and real familiarity with the LiteLLM product surface.
• Obsessed with customers and making them successful with the product.
• Metrics-driven and hardworking, ready to move through a high volume of tickets.

Why Join LiteLLM:

• Fast-paced growth environment with deep technical ownership.
• Competitive salary.