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About the Role:
- Provide first-line functional and technical support for advanced supply chain software solutions used by organizations worldwide.
- Collaborate with international teams in a fully remote setting.
- Troubleshoot complex customer issues and contribute to service improvements.
Accountabilities:
- Deliver Tier 1 functional and technical support through phone, email, and ticketing systems.
- Investigate, document, and troubleshoot software-related incidents.
- Assess and prioritize incoming requests and escalate as necessary.
Requirements:
- Fluency in English with excellent verbal and written communication skills.
- Previous experience in technical customer support, service desk operations, or IT support environments.
- Strong analytical thinking, troubleshooting capabilities, and problem-solving skills.
Benefits:
- Fully remote work opportunity based in Brazil.
- Exposure to international projects and collaboration with global teams.
- Career growth opportunities within a fast-evolving technology environment.
Jobgether
Our partner is looking for a Global Service Desk Analyst based in Brazil. They are in a global technology environment where customer experience, innovation, and operational excellence are at the heart of every interaction, offering career growth opportunities within a fast-evolving technology environment.