Platform Enablement Engineer I
Benefits
Unlimited PTO
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Technical Investigations & Troubleshooting:
- Use logs and monitoring tools to identify issue causes.
- Perform API troubleshooting with Postman and browser developer tools.
- Reproduce issues and document findings before escalation.
Ticket Ownership & Operational Support:
- Own tickets from investigation through resolution or escalation.
- Maintain accurate documentation and communicate progress.
- Support Jira triage and follow escalation processes.
Partnership & Collaboration:
- Collaborate with team members on complex issues.
- Prepare clear escalations for Engineering with relevant context.
- Contribute to internal documentation and learn from experienced engineers.
TrueML
TrueML is a mission-driven financial software company using machine learning to improve experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience enthusiasts building inclusive technology.