Similar Jobs
See allEscalations Engineer
HungerRush
US
SQL
.NET
C#
Product Analyst
HighLevel
India
SQL
Data Analysis
Product Analytics
Technical Support Specialist
CerebriOS
Technical Support
Troubleshooting
SaaS
Product Solution Engineer
Not Specified
India
Troubleshooting
APIs
SQL
Technical Support Analyst
Clariti
Canada
SQL
REST APIs
Salesforce
About the Role:
- You will sit at the intersection of Product, Engineering, and customers.
- You will ensure the platform works as intended and investigate issues.
- You will identify opportunities to improve the product experience.
Who You Are:
- You have 2-3 years of experience in a technical SaaS environment.
- You have strong SQL knowledge for troubleshooting and data validation.
- You are proficient with Excel and/or Google Sheets for data analysis.
How You'll Spend Your Time:
- You will monitor escalation queues to maintain data and functional integrity.
- You will solve platform issues through technical troubleshooting.
- You will partner with Product Managers, Designers, and Engineers to communicate issues.
Teikametrics
Teikametrics is a company that provides an Artificial Retail Intelligence platform for optimizing retail on marketplaces like Amazon, Walmart, and TikTok. The company offers a remote-friendly environment with equity and benefits.