Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way

WHAT WE ARE LOOKING FOR:

1+ year of experience in technical support, application support, or similar role
Strong troubleshooting and problem-solving skills
Good understanding of web applications, APIs, and integrations

NICE TO HAVE:

Experience supporting analytics or business intelligence products
Basic SQL knowledge and familiarity with tools like Postman or Zendesk

CerebriOS

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.

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