Product Success Specialist
Remote regions
IndiaBenefits
Unlimited PTO
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About the Role:
- You will be the first point of contact for higher ed partners, assisting with technical and product inquiries.
- You'll support clients to configure, adopt, and maximize value from the PeopleGrove platform.
Key Responsibilities:
- Manage support channels, address inquiries, and resolve technical issues promptly.
- Provide empathetic guidance, conduct video calls, and empower users with self-service resources.
- Identify bugs and collaborate with engineering and product teams for resolution.
Qualifications:
- Minimum 2 years in customer support or technical support, preferably in SaaS.
- Expertise in SSO, APIs, DNS, SSL, and authentication protocols like SAML and OAuth.
- Experience with CSV data handling, SFTP, and reading logs/API requests.
What We Offer:
- Remote work with flexible time off and home office reimbursement.
- Career growth, development stipend, and a mission-driven team.
PeopleGrove
PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.