Technical Account Manager

About the Role:

• Reporting to the Senior Manager, Customer Success, the Technical Account Manager serves as the primary technical advisor for reseller and partner customers.
• Guides customers through implementation, API integrations, and ongoing platform optimization.

Key Responsibilities:

• Lead technical discovery sessions and recommend integration approaches.
• Investigate and resolve complex API, authentication, and integration issues.
• Create and maintain integration documentation and technical guides.

Key Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Demonstrated experience in a customer-facing technical role with solution design and troubleshooting.
• Bonus: Experience in SaaS, HR Technology, or Enterprise Software environments.

What's in it for you:

• 32 days of paid time off per year and company-paid benefits starting day 1.
• Remote-friendly with work-from-home allowance and professional development budget.
• High-performance, remote-first culture with a no-jerk policy.