Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Drive customer adoption and expansion of the Tines platform across technical teams.
Partner with Sales, Support, and Product to ensure customer success and renewals.
Identify automation opportunities and foster champions within customer organizations.
Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.
Design and implement technical solutions using the Enode API based on customer engineering, product, and business needs.
Advise on technical architecture, provide ongoing support, and debug customer implementations.
Act as an internal champion for customers, driving product improvements and contributing to internal projects.
Enode provides software infrastructure to connect and orchestrate energy devices like EVs, heat pumps, and solar inverters. Backed by Y Combinator, Lowercarbon Capital, and Creandum, we are a mission-driven, early-stage climate tech startup with a small, caring, and ambitious team.
Own the client experience from first integration through ongoing scale, acting as the bridge between product and companies building on Bastion's infrastructure.
Diagnose integration issues, fix documentation, and build lightweight automation, while ensuring new clients onboard with zero engineering effort.
Manage proactive client communication, partner with compliance to streamline onboarding, and feed client insights back to product.
Bastion builds regulated financial infrastructure for modern businesses, covering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. It is a startup with a compliance-first approach, offering a fast-paced environment where employees are expected to contribute quickly.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Become a foremost product expert on the Highspot platform and its integrations.
Serve as primary technical point of contact for mid-to-upper market customers.
Provide proactive technical guidance and best-practice recommendations, including AI-powered features.
Highspot is a sales enablement platform that helps companies increase sales productivity. They are committed to building breakthrough software and fostering an inclusive culture where employees feel a deep sense of belonging.
Scope custom technical projects, build solutions, and coordinate with teams to deliver for clients.
Define platform architecture, facilitate integrations, and ensure successful deployment for strategic accounts.
Design tools to automate solutions and create repeatable processes to improve project quality.
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Founded in 2013, they have raised $240 million with 400+ team members across North America and EMEA.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Lead the App Store team, building roadmaps and managing technical integrations with partners.
Drive product strategy by scoping new integrations and analyzing customer behavior.
Act as primary contact for external partners, ensuring seamless onboarding and support.
ALIS provides software solutions for the assisted living and healthcare industry. They value culture, transparency, and diversity, offering a supportive environment with benefits like PTO and parental leave.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' developers and partners to resolve complex problems with potentially costly and far-reaching consequences.
Collaborate via Slack and file JIRAs to report bugs, while analyzing customer trends to improve support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and a strong emphasis on connection and inclusion, we are a vibrant global team of diverse experiences, making an impact each day.
Own the most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Act as the technical advisor for strategic accounts, ensuring long-term success and driving expansion opportunities.
Mentor team members, shape scalable processes, and represent the customer voice internally with Product and Marketing.
1Password builds the foundation for a safe, productive digital future, innovating enterprise password management and Unified Access Management. With over $400M in ARR and over 180,000 businesses as customers, they prioritize collaboration, transparency, and a human-centric approach in cybersecurity.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
Build scalable support processes and advocate for customer needs across the organization.
Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.
Develop detailed project plans including solution design, timeline estimation, and testing plans.
Provide day-to-day technical support and create integration documentation for external partner stakeholders.
Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.
Implement and support integration solutions using REST APIs and JSON to extract or send data between RainFocus and client platforms.
Collaborate with project managers, solution consultants, and clients to assess requirements and deliver integrations on time and budget.
Provide technical client support, create design documents, and conduct unit testing to ensure integration quality.
RainFocus is a rapidly growing software company that serves Fortune 500 companies with an innovative event management platform. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
Guide external developers through Loop's APIs and help them plan integrations before building.
Troubleshoot integration issues and maintain sandbox environments for reliable testing.
Create client-facing technical documentation and partner with teams to launch clients.
Loop is building a Developer Relations function to support developers integrating with Loop's public APIs. They are distributed throughout the US, select Canadian provinces, UK, and Australia, with an AI-first engineering culture.
Design and architect technical solutions aligned with client objectives and global regulations.
Provide post-sales L2 technical support and troubleshoot API integration issues.
Collaborate with Product, Engineering, and Customer Success teams to empower customers at scale.
Notabene builds infrastructure transforming how money moves in the digital economy, enabling next-generation digital financial services between regulated institutions. With over 50 employees across 15+ countries and backed by investors like Y Combinator, DRW, and F-Prime, we are shaping the future of crypto industry rails.
Manage partner integrations and ensure production readiness through configuration and testing.
Investigate transaction failures using logs and monitoring tools to determine root causes.
Provide L2/L3 technical support and collaborate with cross-functional teams to improve reliability.
The partner company specializes in fintech integration and support services. It is an agile, international team focused on transparency and innovation.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.