Own the client experience from first integration through ongoing scale, acting as the bridge between product and companies building on Bastion's infrastructure.
Diagnose integration issues, fix documentation, and build lightweight automation, while ensuring new clients onboard with zero engineering effort.
Manage proactive client communication, partner with compliance to streamline onboarding, and feed client insights back to product.
Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Own the end-to-end onboarding journey for new customers, leading technical deployments, platform configuration, and feature activation.
Deliver onboarding workshops and enablement programs while driving rapid time-to-value and identifying onboarding risks.
Guide customers on security best practices, support retention efforts, and provide feedback to product and support teams.
Cynet is a leading cybersecurity platform that combines XDR, SOAR, vulnerability management, and MDR into a single solution for automated protection. They are a fast-growing company with a global customer base and a remote-first culture.
Own the most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Act as the technical advisor for strategic accounts, ensuring long-term success and driving expansion opportunities.
Mentor team members, shape scalable processes, and represent the customer voice internally with Product and Marketing.
1Password builds the foundation for a safe, productive digital future, innovating enterprise password management and Unified Access Management. With over $400M in ARR and over 180,000 businesses as customers, they prioritize collaboration, transparency, and a human-centric approach in cybersecurity.
Lead technical customer relationships for strategic accounts in Latin America, owning escalations and driving resolution on complex integration challenges.
Collaborate cross-functionally with Product, Development, Sales, and Partnerships to translate customer insights into product improvements.
Define best practices for technical onboarding, integration delivery, and ongoing account health monitoring to ensure high-quality delivery.
Yuno builds payment infrastructure that enables global market participation via a single API. Founded by payment industry experts, the company serves brands like InDrive and McDonald's, integrating over 1,000 payment methods across 80+ countries using advanced AI for smart routing and fraud prevention.
Own a portfolio of strategic customers as their dedicated technical advisor, providing architectural guidance that scales with their teams.
Lead implementation reviews, base audits, and technical health assessments, providing proactive recommendations before problems surface.
Guide customers through the full capability of Airtable as a platform, including automations, interfaces, Field Agents, Omni, and MCP.
Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Own new customer onboarding and implementation, including pre-sales technical discovery and carrier integrations.
Build scalable onboarding processes and tooling to manage 20+ concurrent implementations.
Partner with Sales to ensure tight handoffs and drive faster time-to-launch and higher activation rates.
ShipScience is transforming the world of shipping intelligence with a platform that empowers ecommerce businesses through automated carrier claims filing, analytics, and carrier optimization. As a profitable logistics-tech company, they are a remote-first team looking for passionate members to shape the future of shipping.
Lead post-sales technical implementation discussions with merchants, conducting deep discovery and translating findings into a clear path forward.
Own the technical onboarding experience from kickoff to go-live, partnering with Engineering and Product to address product gaps.
Establish and maintain technical documentation such as architecture diagrams and API inventories, and build reusable integration assets.
Extend provides AI-driven solutions for retailers to enhance post-purchase customer satisfaction and revenue, including automated customer service, returns, fulfillment, and fraud detection. Backed by prominent investors and headquartered in San Francisco, the company works with over 1,000 merchants across various industries.
Lead end-to-end technical implementations for mid-market and enterprise B2B clients, configuring and testing the Flywire platform.
Serve as the primary client contact, providing technical guidance and project leadership for system integrations (NetSuite, Salesforce, etc.).
Conduct sandbox testing, deliver training, and collaborate with Sales, Client Success, and Solutions teams to ensure successful client adoption.
Flywire is a global payments enablement and software company that delivers complex payments through its next-gen payments platform. With over 1,200 employees across 12 offices, it supports clients in education, healthcare, travel, and B2B industries.
Drive customer adoption and expansion of the Tines platform across technical teams.
Partner with Sales, Support, and Product to ensure customer success and renewals.
Identify automation opportunities and foster champions within customer organizations.
Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.
Own the technical success of top tier customers as a dedicated technical point of contact, leading handoffs from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing deployments, providing strategic recommendations, and guiding customers on automation best practices.
Manage escalations and operational excellence by overseeing support intake, coordinating cross-functional responses, and turning customer insights into continuous improvement.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by top investors with a $5.2bn valuation.
Manage and scale third-party partner ecosystem within the Origami Marketplace.
Develop and execute partnership agreements with a commercial mindset to drive revenue.
Collaborate with engineering, sales, and product teams to translate partner capabilities into integration requirements.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is focused on client success and offers award-winning software solutions.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Lead discovery, integration planning, and UAT; serve as a steady technical point of contact through go-live.
Translate business needs into clear, testable requirements and map them to existing features and roadmap items.
Define data exchange between GridUnity and customer systems, map fields, validate data, and guide configuration.
GridUnity is the industry leader in interconnection life cycle management, delivering software solutions that accelerate the transition to a sustainable energy future. The company is a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Guide external developers through Loop's APIs and help them plan integrations before building.
Troubleshoot integration issues and maintain sandbox environments for reliable testing.
Create client-facing technical documentation and partner with teams to launch clients.
Loop is building a Developer Relations function to support developers integrating with Loop's public APIs. They are distributed throughout the US, select Canadian provinces, UK, and Australia, with an AI-first engineering culture.
Design and build automated migration solutions using AI Coding Agents for customer API gateway transitions.
Engage with customers to guide installation and implementation of Kong solutions, addressing technical challenges.
Collaborate internally with Product Engineering, Customer Success, and Sales teams to maximize customer value.
Kong Inc. builds API and AI connectivity infrastructure, powering the agentic era with its unified Kong Konnect platform. Trusted by Fortune 500 companies and startups, the organization focuses on secure, managed API and AI model flow.
Serve as strategic technical advisors to customer stakeholders, driving platform adoption, optimization, and measurable business value.
Deliver structured TAM engagements including onboarding, operational reviews, and value realization activities.
Translate platform telemetry and customer feedback into actionable guidance to advance platform maturity and reduce risk.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Recognized as a Leader in the Forrester Wave for Microsegmentation, the company strengthens cyber resilience for infrastructure, systems, and organizations worldwide.
Own the customer-facing product surface for agentic payments, from UX to backend business logic and integration docs.
Lead ambiguous product initiatives from vague customer needs to safely shipped changes in a compliance-sensitive financial environment.
Apply strong AI-assisted execution habits to accelerate implementation while maintaining judgment over critical product decisions.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. The company is funded by leading institutions and has a Series D valuation over $3 billion, with a diverse team of over 600 members united in building the future of finance.
Provide project oversight and strategic direction of electronic data interchange systems and API integrations.
Act as project lead and work closely with cross-functional teams to streamline business processes and improve data accuracy.
Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.