Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators.
Oasis Security is redefining how enterprises manage access in the age of AI. They are backed by Sequoia, Accel, and Craft Ventures, and trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide.
Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
Lead technical implementation, including integrations, configuration, and security reviews.
Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.
1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Conduct a review of the onboarding playbook and implement a streamlined, automated version.
Manage, coach, and upskill a team of Onboarding Specialists.
Partner with Sales and Customer Success to ensure seamless handoffs and long-term health.
Steer provides a suite of software tools for automotive repair shops, combining various tools into one platform. They offer a CRM marketing suite with features like text messaging, email automation, and appointment reminders and have acquired AutoOps for scheduling software.
Lead new customers from contract signing through their first major win.
Provide subject matter expertise on reporting and form configuration, owning post-launch customer engagement workflows.
Guide customers from platform launch to confident, data-driven decision-making.
Casebook PBC's software empowers community well-being through adaptive, research-based technology for human services. They are dedicated to fostering a multicultural workplace where everyone feels included and valued, with every employee respected and empowered.
Lead technical discovery, assess customer environments, and design end-to-end solutions.
Deliver crisp demos and workshops that make complex concepts simple for both technical stakeholders and executive decision-makers.
Translate customer needs into actionable insights for Product and influence roadmap priorities with clear problem statements.
Oasis Security redefines how enterprises manage access in the age of AI, trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide. Backed by Sequoia, Accel, and Craft Ventures, we offer a dynamic and international work environment with a focus on continuous learning and professional development.
Own the post-sale technical relationship, serving as the primary technical advisor from day one.
Lead onboarding engagements, driving adoption of TruffleHog across customer organizations.
Identify expansion opportunities and build ROI stories grounded in measurable outcomes.
Truffle Security is a cybersecurity company that makes secrets easier to detect, verify, and remediate across modern software environments, built on the popular open-source TruffleHog platform. Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, the company helps security and engineering teams stay ahead of secrets risk in a fast-growing, remote-first culture.
Own the technical success of top tier customers as a dedicated technical point of contact, leading handoffs from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing deployments, providing strategic recommendations, and guiding customers on automation best practices.
Manage escalations and operational excellence by overseeing support intake, coordinating cross-functional responses, and turning customer insights into continuous improvement.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by top investors with a $5.2bn valuation.
Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.
Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.
Build strong relationships with customers, becoming their go-to advisor.
Help drive product adoption, solve technical challenges, and ensure successful deployments.
Provide custom content, offer product recommendations, and gather feedback to improve our offerings.
Dragos is dedicated to arming customers with cybersecurity technology, threat intelligence, and services to protect their systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, looking for mission-oriented teammates.
Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Manage customer onboarding projects from kickoff through activation, coordinating plans and milestones.
Serve as the primary customer contact during onboarding, maintaining momentum and accountability.
Identify risks and blockers, escalate issues, and partner cross-functionally to ensure successful activation.
Boulevard provides the first client experience platform for appointment-based self-care businesses. The company values diversity and experimentation, and has a fully remote team focused on the broader self-care industry including salons and spas.
Understand real security workflows across threat modeling, privacy, and vendor risk.
Integrate Clearly AI into those workflows alongside Jira, ServiceNow, Confluence, and GitHub.
Drive disciplined implementation from contract to production.
Clearly AI automates the most painful bottleneck in the enterprise: security and privacy reviews. We help security teams complete high-quality threat models, privacy impact assessments, and vendor risk evaluations in minutes instead of weeks. We are early and deeply technical, backed by Y Combinator and live with Fortune 500s and global brands.
Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.
Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.
Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.
Logz.io is building the future of how engineering teams manage cloud complexity. Their Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Manage the onboarding and rollout of solutions for new and existing enterprise clients, bridging pre-sale discussions and onboarding experiences.
Develop detailed project plans, define critical milestones, and proactively mitigate risks to ensure successful deployments for large accounts.
Analyze implementation trends and data to translate insights into actionable plans for internal teams and external stakeholders.
AlphaSense provides AI-driven market intelligence and search, helping sophisticated companies remove uncertainty from decision-making. Founded in 2011, the company is headquartered in New York City with over 2,000 employees globally and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland, trusted by over 6,000 enterprise customers including a majority of the S&P 500.
Serve as a trusted cybersecurity advisor for clients and prospects.
Drive new business sales and manage the full sales cycle.
Consistently meet or exceed sales quotas and pipeline metrics.
CyberOne delivers exceptional results for its customers. At CyberOne, they take ownership of their work, push each other to improve, and genuinely enjoy what they do and seems to be a collaborative, fast-moving team.
Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals.
Provide project leadership, coordination, and architectural guidance for the customer’s cybersecurity, Zero Trust, and Illumio product initiatives.
Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are recognized as a Leader in the Forrester Wave™ for Microsegmentation, and they enable Zero Trust, strengthening cyber resilience.
Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.