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Customer Onboarding:
- Execute the end-to-end onboarding journey from post-sale handoff through completion.
- Lead technical deployments, platform configuration, and integrations aligned with security best practices.
- Deliver onboarding workshops and training, driving rapid time-to-value for customers.
Security Assurance & Customer Success:
- Guide customers on secure platform configuration and cybersecurity best practices.
- Support retention and expansion by reinforcing product value and business outcomes.
- Identify configuration gaps and security risks, recommending remediation plans.
Process Improvement & Operational Excellence:
- Help define and optimize onboarding methodologies, playbooks, and best practices.
- Contribute to scalable customer journey processes across onboarding and early lifecycle stages.
- Share customer insights to drive continuous improvement cross-functionally.
Cynet
Cynet is a leading cybersecurity platform that combines XDR, SOAR, vulnerability management, and MDR into a single solution for automated protection. They are a fast-growing company with a global customer base and a remote-first culture.