Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Own the technical success of top tier customers as a dedicated technical point of contact, leading handoffs from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing deployments, providing strategic recommendations, and guiding customers on automation best practices.
Manage escalations and operational excellence by overseeing support intake, coordinating cross-functional responses, and turning customer insights into continuous improvement.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by top investors with a $5.2bn valuation.
Run recurring customer sessions with operators and builders to surface ground-level realities and build interfaces, automations, and data models.
Make decisive calls that close the gap between designed and real systems, using AI across every phase of delivery.
Achieve full Airtable platform proficiency within 90 days and create reusable build patterns for extended impact.
Airtable is a no-code app platform that empowers people to accelerate their most critical business processes. Over 500,000 organizations, including 80% of the Fortune 100, rely on Airtable, and the company fosters a culture of redesigning how work gets done.
Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
Lead technical implementation, including integrations, configuration, and security reviews.
Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.
1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.
Serve as a critical technical bridge between partner ecosystem and Enterprise clients, designing scalable solutions across Partner-delivered engagements.
Combine deep Airtable technical expertise with advanced AI fluency to shape global partner-led delivery models and create repeatable frameworks for success.
Champion AI capabilities within partner solutions, including agentic workflows, and advise on AI/ML best practices to enhance the platform.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Design and build custom Airtable interfaces, automations, and scripts to support cross-functional stakeholders.
Manage a portfolio of 45–50 Airtable bases, optimizing architecture and troubleshooting data discrepancies.
Advise on when workflows should scale beyond Airtable into internal systems and address tech debt.
Airtable is a global travel technology marketplace that builds systems and tooling for supply acquisition, vetting, and optimization. The business technology team works closely with product, engineering, and operations partners in a fast-moving, collaborative environment.
Deliver strategic technical guidance and executional support to enterprise clients.
Manage day-to-day BAU activities and develop channel implementation strategies.
Conduct technical reviews and provide optimization recommendations to drive client success.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers deliver seamless e-commerce experiences. With over 40,000 companies trusting Rithum, we foster a transparent, inclusive culture that supports work-life balance and career growth.
Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment.
Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements.
Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms , across various industries including financial services, retail, SaaS, and similar enterprises.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven and believe humility, kindness, and compassion are essential to their success.
Cut rep ramp time by owning the technical track of sales onboarding and ongoing enablement.
Shorten deal cycles by delivering demos that become the internal standard.
Shape product roadmap by translating field patterns into structured input PMs actually use.
ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros for its unmatched simplicity. It is developed by Workleap Technologies, a Montréal‑based software company that blends creativity and tech to solve real problems in IT and HR.
Own and maintain strong relationships with our top API partners, serving as their primary technical point of contact to ensure long-term alignment and collaboration.
Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts.
Conduct technical discovery sessions to bridge Runway's API capabilities with our partners' most complex challenges.
Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence. Runway's team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Cut rep ramp time by owning the technical track of sales onboarding and ongoing enablement.
Eliminate the single point of failure on technical depth by taking real load off the existing TSS across pre-sales, expansion, and partner-led deals.
Shape product roadmap by translating field patterns into structured input PMs actually use.
Workleap, founded in 2006, builds simple products that matter to users through its Workleap Agent HR platform and ShareGate, a Microsoft 365 migration and governance solution. The company fosters a culture that values those excited by hard problems and shaping the future.
Design, build, and optimize integrations, automations, and AI-driven workflows that power our enterprise data and business operations.
Develop resilient data pipelines between core platforms (Salesforce, NetSuite, Snowflake, Slack).
Implement AI-enabled capabilities that reduce manual work and accelerate insights.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices. They connect EHR software, billing, automation, telehealth solution, and marketing to streamline operations and reduce burnout, serving over 42,000 private practices.
Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Lead the evolution of customer technical engagement, driving excellence across the Technical Account Management function.
Act as a senior technical advisor, building trusted relationships with senior customer stakeholders and guiding best practices.
Develop and coach a team of Technical Account Managers, creating a high-performing and customer-focused culture.
Trustonic makes smartphones affordable for the many by enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth, while celebrating diversity and flexible working.
Own new customer onboarding and implementation, including pre-sales technical discovery and carrier integrations.
Build scalable onboarding processes and tooling to manage 20+ concurrent implementations.
Partner with Sales to ensure tight handoffs and drive faster time-to-launch and higher activation rates.
ShipScience is transforming the world of shipping intelligence with a platform that empowers ecommerce businesses through automated carrier claims filing, analytics, and carrier optimization. As a profitable logistics-tech company, they are a remote-first team looking for passionate members to shape the future of shipping.
Onboard corporate clients by managing account setup, configuring structures, and ensuring smooth launches.
Act as primary client relationship orchestrator, driving cross-functional collaboration and contract renewals.
Identify upsell opportunities and provide consultative solutions to maximize account growth.
Sharebite is a food ordering platform for companies to feed employees while fighting food insecurity through meal donations. The company has donated over 15 million meals and has been recognized by Inc. Magazine, Fast Company, and Inc 5000.
Oversee the AMER Technical Architecture team, managing complex implementations and strategic engagements across platform, AI, and security.
Coach senior technical talent to act as credible advisors focused on customer outcomes and consultative communication.
Develop repeatable delivery methods, templates, and standards while representing the practice in management discussions.
GitLab is the intelligent orchestration platform for DevSecOps, trusted by over 50 million users and more than 50% of the Fortune 100. With an all-remote, asynchronous culture, GitLab empowers high-performance teams through transparency, iteration, and collaboration.
Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.
Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.
Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.
Logz.io is building the future of how engineering teams manage cloud complexity. Their Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.