Lead post-sales technical implementation discussions with merchants, conducting deep discovery and translating findings into a clear path forward.
Own the technical onboarding experience from kickoff to go-live, partnering with Engineering and Product to address product gaps.
Establish and maintain technical documentation such as architecture diagrams and API inventories, and build reusable integration assets.
Extend provides AI-driven solutions for retailers to enhance post-purchase customer satisfaction and revenue, including automated customer service, returns, fulfillment, and fraud detection. Backed by prominent investors and headquartered in San Francisco, the company works with over 1,000 merchants across various industries.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Own new customer onboarding and implementation, including pre-sales technical discovery and carrier integrations.
Build scalable onboarding processes and tooling to manage 20+ concurrent implementations.
Partner with Sales to ensure tight handoffs and drive faster time-to-launch and higher activation rates.
ShipScience is transforming the world of shipping intelligence with a platform that empowers ecommerce businesses through automated carrier claims filing, analytics, and carrier optimization. As a profitable logistics-tech company, they are a remote-first team looking for passionate members to shape the future of shipping.
Design and build automated migration solutions using AI Coding Agents for customer API gateway transitions.
Engage with customers to guide installation and implementation of Kong solutions, addressing technical challenges.
Collaborate internally with Product Engineering, Customer Success, and Sales teams to maximize customer value.
Kong Inc. builds API and AI connectivity infrastructure, powering the agentic era with its unified Kong Konnect platform. Trusted by Fortune 500 companies and startups, the organization focuses on secure, managed API and AI model flow.
Develop detailed project plans including solution design, timeline estimation, and testing plans.
Provide day-to-day technical support and create integration documentation for external partner stakeholders.
Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.
Partner with enterprise account executives to align technical solutions with business and security needs.
Design and deliver tailored product demonstrations and proof-of-concepts for senior stakeholders.
Own the technical response process for RFPs, RFIs, and enterprise procurement cycles.
Jobgether is an AI-powered job matching platform designed to connect candidates with hiring companies efficiently. They operate with a remote-first culture and focus on using technology to streamline the recruitment process.
We are seeking a highly technical and customer-facing Solutions Architect to drive revenue through enterprise deals and partner ecosystems.
This role sits within the Alliances team and involves leading POCs, writing code, and translating complex architectures into business value.
You will partner with Channel and Partner Enablement Managers to scale partner programs.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, the company helps enterprises drive efficiency and deliver higher quality customer experiences.
Own the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds and new workflows inside existing accounts.
Build and maintain the demo environment and asset library, run live trials against real customer data, and be the credible technical voice in the room.
Scope integrations across the e-commerce CX stack, decide native-vs-custom, and build and test them yourself using Postman against live or sandbox endpoints.
Siena is the Agent of Record for consumer brands, collapsing ten or more disconnected tools into a single agent that owns the entire customer journey. The company is a small, fully distributed global team with hundreds of brands in production, hiring athletes who own real outcomes and move fast with low ego and high standards.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' developers and partners to resolve complex problems with potentially costly and far-reaching consequences.
Collaborate via Slack and file JIRAs to report bugs, while analyzing customer trends to improve support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and a strong emphasis on connection and inclusion, we are a vibrant global team of diverse experiences, making an impact each day.
Develop and maintain expert-level knowledge of the Geotab ecosystem to empower users and partners.
Engage with strategic partners to optimize their utilization of Geotab's technology and solutions.
Drive revenue growth by translating technical capabilities into business value for prospective clients.
Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage their fleets. The company is a certified Great Place to Work with a diverse and inclusive culture that values innovation and collaboration.
Partner with Account Directors to understand customer objectives and lead discovery sessions, product demonstrations, and technical evaluations.
Serve as the technical bridge between prospective customers and internal teams, guiding security reviews, integration discussions, and workflow validation.
Support RFP responses, security questionnaires, and ensure seamless transition from pre-sales to onboarding.
Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling company aggressively investing in automation and AI to modernize the industry.
Partner directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations using Whatnot’s APIs and platform capabilities.
Act as the technical bridge between customers and internal teams, translating seller needs into scalable solutions while collaborating with engineering, product, and account management.
Build durable tooling, workflows, and support infrastructure to scale enterprise onboarding, integration support, and long-term customer success, including 20–30% hands-on coding.
Whatnot is the largest livestream shopping platform in North America and Europe, enabling sellers to build real businesses across hundreds of categories. We're one of the fastest-growing marketplaces, recently named the #1 Best Startup Employer in America by Forbes, with a remote co-located team across the US, UK, Ireland, Poland, Germany, and Australia.
Leverage expertise in CX, call center infrastructure, and automation to deliver AI solutions to enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs integrated with chat or phone platforms.
Collaborate with Customer Success and engineering teams to remove technical barriers and drive value for customers.
Cresta provides an AI platform that optimizes customer experience through conversational agents, real-time augmentation, and conversation intelligence. Having raised over $270 million from top investors like a16z, Greylock, and Sequoia, the company fosters an innovative culture led by AI experts from Stanford and Google.
Design, configure, test, and deploy scalable cloud and on-premise integration solutions for enterprise clients.
Lead requirements gathering, conduct fit/gap analyses, manage client expectations, and deliver product demos and training.
Troubleshoot complex integration issues, perform root-cause analysis, and create technical documentation and knowledge-base articles.
SnapLogic is the Agentic Integration Company, providing a platform that integrates AI, data, applications, and microservices for enterprise connectivity. It is a fast-growing company named one of Inc. 5000's Fastest Growing Private Companies in 2024, with a culture that emphasizes innovation and employee well-being.
Drive technical success throughout the sales process as the primary technical advisor for new customer acquisition, helping prospects understand how Nylas fits into their architecture.
Accelerate evaluations by building proof-of-concept integrations, providing hands-on guidance around APIs and authentication, and supporting technical due diligence.
Influence product and go-to-market strategy by surfacing prospect feedback and competitive insights to Product and Engineering teams.
Nylas provides APIs that make it easy for developers to add email, calendar, and contact management features into applications. Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas empowers digital communication tools across sectors like healthcare and education.
Own end-to-end technical relationships with enterprise customers, translating business challenges into high-impact AI solutions.
Serve as primary technical point of contact across 5-8 customer engagements simultaneously, driving adoption and outcomes.
Design and build integrations between the Moveworks Platform and enterprise systems like ServiceNow, Workday, Okta, and Jira.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Guide external developers through Loop's APIs and help them plan integrations before building.
Troubleshoot integration issues and maintain sandbox environments for reliable testing.
Create client-facing technical documentation and partner with teams to launch clients.
Loop is building a Developer Relations function to support developers integrating with Loop's public APIs. They are distributed throughout the US, select Canadian provinces, UK, and Australia, with an AI-first engineering culture.
Partner with account executives to guide enterprise customers through the evaluation process, ensuring solutions meet business and technical requirements.
Conduct deep discovery and solution design, then present compelling demonstrations that highlight Webflow's value.
Lead hands-on workshops and cross-functional initiatives to influence product direction and drive customer success.
Webflow builds the world's leading AI-native Digital Experience Platform as a remote-first company. They are a growing team that values trust, transparency, and creativity, empowering teams to design and launch web experiences without barriers.