Solutions Engineer

Enablement & Demos:

• Build and maintain the demo environment and asset library (live demos, video assets, scenario flows) so the whole GTM team can sell accurately.
• Run demos built around the prospect's actual problems and data across Support, Shopping, Social, Reviews, and Voice agents.
• Train AEs and CSMs to demo, and assist with RFPs and security questionnaires.

Pre-Sales, POCs & Trials:

• Lead live technical discovery: map the prospect's stack, answer "can it do X?" honestly, and propose solutions when the standard product doesn't fit.
• Own multi-week POC / trial programs end to end: kickoff, integration connect, buildout, QA, troubleshooting, and final readout.
• Scope and price Statements of Work with technical ROI and volume case.

Integrations & Post-Sales Builds:

• Scope integrations across the e-commerce CX stack, decide native-vs-custom, and build and test them yourself (custom actions, validated in Postman against live or sandbox endpoints).
• Work in existing accounts alongside field deployment managers to scope new custom integrations and build new workflows as customer needs evolve.
• Draft, scope, and price Statements of Work, and support pricing with the technical ROI and volume case.

Product Feedback:

• Be the connective tissue across Sales, Engineering, Product, and CS: triage issues, file well-scoped Linear tickets, and bring concrete product gaps into roadmap reviews grounded in real deals.