Source Job

• Lead post-sales technical implementation discussions with merchants, conducting deep discovery and translating findings into a clear path forward.
• Own the technical onboarding experience from kickoff to go-live, partnering with Engineering and Product to address product gaps.
• Establish and maintain technical documentation such as architecture diagrams and API inventories, and build reusable integration assets.

Extend provides AI-driven solutions for retailers to enhance post-purchase customer satisfaction and revenue, including automated customer service, returns, fulfillment, and fraud detection. Backed by prominent investors and headquartered in San Francisco, the company works with over 1,000 merchants across various industries.

• Own and deliver end-to-end TRM solutions for clients, understanding requirements to designing processes, customizing the platform, and integrating APIs.
• Act as the go-to technical consultant during discovery calls, documenting technical requirements and guiding solution design.
• Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. They are a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others.

• Work closely as a strategic partner with Enterprise Account Executives and Customer Account Managers to assess deal challenges and provide solutions.
• Generate excitement by delivering compelling technical presentations tailored to diverse audiences and investigating prospects' technical landscapes.
• Build deep relationships with stakeholders and play a major role in closing large SaaS enterprise deals while collaborating cross-functionally.

Iterable is an AI-powered customer engagement platform that helps brands like Redfin and SeatGeek create dynamic experiences at scale. With nearly 1,200 clients across 50+ countries, the company fosters a culture of innovation, collaboration, and inclusion, and has been recognized as one of Inc's Best Workplaces and Fastest Growing Companies.

• Own new customer onboarding and implementation, including pre-sales technical discovery and carrier integrations.
• Build scalable onboarding processes and tooling to manage 20+ concurrent implementations.
• Partner with Sales to ensure tight handoffs and drive faster time-to-launch and higher activation rates.

ShipScience is transforming the world of shipping intelligence with a platform that empowers ecommerce businesses through automated carrier claims filing, analytics, and carrier optimization. As a profitable logistics-tech company, they are a remote-first team looking for passionate members to shape the future of shipping.

• Serve as the technical point of contact for strategic enterprise partners, resolving API issues and ensuring launches are technically ready.
• Manage tickets, triage issues, and drive resolution while shielding engineering teams from routine interruptions.
• Oversee launch readiness, validate requirements, and coordinate with engineering stakeholders to staff and monitor live events.

Xsolla is a global video game commerce company providing payment, storefront, and monetization infrastructure. The company fosters a supportive environment with training and career development opportunities.

• Partner directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations using Whatnot’s APIs and platform capabilities.
• Act as the technical bridge between customers and internal teams, translating seller needs into scalable solutions while collaborating with engineering, product, and account management.
• Build durable tooling, workflows, and support infrastructure to scale enterprise onboarding, integration support, and long-term customer success, including 20–30% hands-on coding.

Whatnot is the largest livestream shopping platform in North America and Europe, enabling sellers to build real businesses across hundreds of categories. We're one of the fastest-growing marketplaces, recently named the #1 Best Startup Employer in America by Forbes, with a remote co-located team across the US, UK, Ireland, Poland, Germany, and Australia.

• Drive technical success throughout the sales process as the primary technical advisor for new customer acquisition, helping prospects understand how Nylas fits into their architecture.
• Accelerate evaluations by building proof-of-concept integrations, providing hands-on guidance around APIs and authentication, and supporting technical due diligence.
• Influence product and go-to-market strategy by surfacing prospect feedback and competitive insights to Product and Engineering teams.

Nylas provides APIs that make it easy for developers to add email, calendar, and contact management features into applications. Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas empowers digital communication tools across sectors like healthcare and education.

• Own the delivery of custom integrations and partner-driven solutions.
• Drive the successful rollout of new and evolving product capabilities.
• Act as the bridge between Product and Engineering.

Rockerbox provides marketers with a unified system to measure, optimize, and grow their business across channels. The company's culture fosters collaboration and innovation, empowering employees to make a significant impact in a dynamic environment.

• Partner with sales reps to discover prospect goals and deliver tailored product demonstrations and solution proposals.
• Translate customer requirements into detailed solution designs using TMS configuration, API integrations, and reporting tools.
• Act as a trusted advisor post-implementation, providing Tier 2 support and identifying upsell opportunities.

Loadsmart is a growth-stage logistics technology company that helps shippers, brokers, warehouses, and carriers move freight more efficiently. Valued at over $1 billion, it operates with a globally distributed remote team and values curiosity, clarity, results, commitment, and teamwork.

• Write clear, thorough product specs and PRDs that engineering and design can act on without constant back-and-forth.
• Manage and prioritize a ticket backlog with accuracy and consistency, ensuring nothing falls through the cracks.
• Design, build, and maintain Workato recipes integrating ACME with Salesforce using REST APIs and workflow automation.

Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. A remote-first company recognized by Forbes and Built In, they are a global team of "Peeksters" who obsess over customers and collaborate with purpose.

• Lead discovery conversations with prospective clients and translate needs into tailored platform demos and solution proposals.
• Design solutions including integrations and custom workflows for complex enterprise and franchise clients, managing POC evaluations.
• Surface client feedback and market trends as actionable insights for Product and Engineering teams.

Eulerity powers automated, localized digital marketing for multi-location brands and franchise systems. They are a growth-stage company looking for a Solutions Engineer to own the technical side of their pre-sales process.

• Develop detailed project plans including solution design, timeline estimation, and testing plans.
• Provide day-to-day technical support and create integration documentation for external partner stakeholders.
• Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.

Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.

• Partner with Account Executives to close new business through technical discovery, tailored demos, solution design, and objection handling.
• Act as the voice of the customer, capturing product gaps and competitive insights, and contributing to product roadmap discussions.
• Strengthen sales team technical capabilities through training, documentation, and best-practice sharing.

Brevo helps millions of organizations build lasting customer relationships with tools for email, SMS, WhatsApp, Chat, and Marketing Automation. A certified B Corp with over 500,000 businesses across 180 countries, we have exceeded 200m ARR and become a Unicorn, growing with purpose and strong global expansion.

• Lead technical pre-sales relationships and deliver product fit on opportunities.
• Develop custom search applications using Algolia's ecosystem tools and frameworks.
• Distill customer feedback to product teams and contribute to thought leadership.

Algolia is a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast predictive search and browse experiences. They raised $150M in Series D funding in 2021, quadrupling valuation to $2.25 billion, and value autonomy, diversity, and collaboration.

• Define the integration ecosystem strategy for North, including roadmap, catalogue priorities, and partner posture anchored to customer demand and revenue.
• Own North's integrations end to end, partnering with strategic customers to define transformative, integrations-based workflows.
• Derive generic platform-level capabilities like connector framework, auth, tool-use, and data sync, collaborating with the core-experience team.

Cohere is the leading security-first enterprise AI company, building cutting-edge foundation AI models and end-to-end products for real-world business problems. It is a global technology company co-headquartered in Toronto and San Francisco with key offices worldwide, comprising a team of researchers, engineers, and designers passionate about their craft.

• Lead and develop the Solution Engineering function, mentoring a high-performing team.
• Serve as a senior technical resource on complex enterprise opportunities, partnering with Sales.
• Oversee development of standardized and customized demonstrations by use case and customer segment.

Clear Capital is a national real estate analytics, data solutions, and valuation technology company. They strive to build confidence in real estate decisions to strengthen communities and improve lives.

• Embed directly with customers to integrate GC AI into workflows like contract review, procurement, and compliance.
• Design and build integrations using the GC AI API from prototype through production deployment.
• Identify repeatable deployment patterns and contribute them back to Product and Engineering as platform capabilities.

GC AI is the fastest-growing legal AI platform for in-house legal teams, building the future of legal work. Over 1,500 companies use the platform, they have 10x'd revenue in 12 months, raised a $60 million Series B, and are backed by top investors.

• Provide responsive technical support to merchants via email, live chat, and phone during AEDT/AEST business hours with US team overlap for handoffs.
• Troubleshoot app behavior, Shopify integrations, and third-party tools like Klaviyo, Algolia, Yotpo, and Recharge across the Tapcart stack.
• Contribute to Help Center articles, runbooks, macros, and AI workflows to improve self-service and capture merchant feedback for Product and Engineering.

Tapcart is the leading mobile commerce platform for Shopify brands, powering native iOS and Android apps for thousands of merchants from emerging DTC labels to global household names. The team is fully remote across the US and beyond, with a culture that values async-first collaboration and intentional overlap for support coverage.

• Own the technical solution sales cycle by presenting the Ketch platform to diverse audiences and leading high-impact product demonstrations.
• Architect customer solutions, produce detailed diagrams, and build rapid prototypes using front-end tools and back-end APIs.
• Serve as a Privacy SME, master data and ad ecosystems, and collaborate cross-functionally to influence product roadmap.

Ketch is redefining responsible data use for the AI era with a Data Permissioning Platform for privacy and compliance. Global brands rely on Ketch to support GDPR and CCPA, and the company fosters a culture of belonging and equal opportunity.

• Build AI-powered demo experiences using Shopify and Bloomreach's platform to showcase integrated commerce solutions.
• Enable solution consultants with self-service tools and frameworks for tailoring demos without engineering intervention.
• Ship agentic workflows with LLM integrations, agent orchestration, and real-time personalization for demo contexts.

Bloomreach builds a premier agentic platform for personalization that helps businesses connect with customers via AI agents. It serves over 1,400 global brands including American Eagle and Pandora with a small high-impact engineering team embedded in the Go-To-Market organization.