Ketch

2 open remote positions

Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.

Salary Distribution 2 of 2 jobs

PTO Distribution 2 of 2 jobs

Unlimited PTO 2 jobs (100%)

Benefits Overview 2 of 2 jobs

Dental (2) Medical (2) PTO (2) Parental Leave (2) Vision (2) Commuter (1) Commuter Benefits (1) Equity (1)

Open Positions

Customer Success Lead, Digital & Scaled Programs

$150,000–$175,000/yr
US Unlimited PTO

  • Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
  • Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
  • Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.

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Customer Success Lead, Enterprise Accounts

$180,000–$215,000/yr
US Unlimited PTO

  • Build close relationships with stakeholders at 20-25 strategic enterprise accounts, from daily users to executive sponsors.
  • Define success metrics with each customer, show ROI, and run executive business reviews and account plans.
  • Use the Success-at-Scale signal framework to catch churn risk early and expand revenue with Account Executives.

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