Customer Success Lead, Enterprise Accounts
Benefits
Unlimited PTO
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About the Role:
- Own relationships with 20-25 of Ketch's largest strategic customers.
- Work alongside the Success-at-Scale CSM using shared signals, playbooks, and metrics.
- Customer Success is part of the CX (Customer Experience) team within Go-to-Market.
What You'll Do:
- Build close relationships with stakeholders, staying in touch beyond renewals.
- Run executive business reviews and account plans, and own escalations.
- Partner with Account Executives to close expansion opportunities.
Who You Are:
- You build lasting relationships with senior stakeholders and present ROI cases.
- You understand how privacy, legal, and marketing teams run a privacy program.
- You use AI tools like Claude to pull context from Salesforce, HubSpot, Intercom, and product data.
Benefits & Perks:
- Competitive medical, dental, and vision coverage with 100% of premiums paid for US-based employees.
- Unlimited PTO with at least 15 days encouraged, plus 10 paid company holidays.
- Remote-friendly with flexible scheduling and commuter benefits for office-based employees.
Ketch
Ketch is redefining responsible data use for the AI era, providing a data permissioning platform that simplifies privacy and consent operations. It is a 65-person Series B company backed by top-tier investors, with a culture rooted in passion, growth, grit, collaboration, and integrity.