Senior Customer Success Manager
Benefits
Unlimited PTO
12w maternity
12w paternity
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The Opportunity:
- Own 80–100 accounts and drive adoption, renewals, and retention.
- Build executive relationships and partner with expansion on growth.
About You:
- 5+ years CS experience in SaaS, with a track record of strong retention.
- Able to manage 50+ accounts and thrive in a remote, AI-first environment.
Benefits:
- Flexible time off and 12 weeks fully paid parental leave.
- Home office, co-working, and professional development stipends.
Help Scout
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.