Help Scout

1 open remote positions

Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.

PTO Distribution 1 of 1 jobs

Unlimited PTO 1 jobs (100%)

Parental Leave Distribution

Maternity Leave 1 jobs

12w
12w
12w

Paternity Leave 1 jobs

12w
12w
12w

Benefits Overview 1 of 1 jobs

Co-working Stipend (1) Health Insurance (1) Home Office Stipend (1) PTO (1) Parental Leave (1) Professional Development (1) Salary (1)

Open Positions

Senior Support Manager

US Canada Unlimited PTO 12w maternity 12w paternity

  • Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
  • Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
  • Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.

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