Help Scout

2 open remote positions

Help Scout builds software for relationship businesses that earn loyalty through outstanding customer service. With over 10,000 companies using their platform, the 120+ person team is fully remote and values ownership, curiosity, and high-quality craft.

PTO Distribution 2 of 2 jobs

Unlimited PTO 2 jobs (100%)

Parental Leave Distribution

Maternity Leave 2 jobs

12w
12w
12w

Paternity Leave 2 jobs

12w
12w
12w

Benefits Overview 2 of 2 jobs

Co-working stipend (1) Coworking Stipend (1) Flexible time off (1) Health Insurance (1) Health insurance (1) Home Office Stipend (1) Home office stipend (1) PTO (1) Parental Leave (1) Parental leave (1) Professional Development (1) Professional development stipend (1)

Open Positions

Product Analyst

Global Unlimited PTO 12w maternity 12w paternity

  • Partner with the Product team to scope analytical questions and deliver findings that influence product decisions.
  • Own Mixpanel end-to-end: instrumentation strategy, event taxonomy, analysis, and relationships with PMs and engineers.
  • Surface customer insights from activation patterns and feature adoption to retention drivers, translating them into actionable product narratives.

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