Help Scout

As a Technical Support Specialist, you’re at the heart of what drives Help Scout — their customers. You’ll help customers learn the best way to use Help Scout for their team and be a voice for the customer, ensuring the company is learning from customer experiences with the product. You'll troubleshoot potential bugs, document feature requests, and collaborate with the rest of the team to help elevate the voice of the customer.

As a data-driven performance marketer, scale Help Scout’s paid marketing channels. Manage and optimize always-on campaigns, experiment with new paid channels and collaborate to enhance organic acquisition. You'll define, track and report out on key performance indicators and provide insights and recommendations to leadership.