Strategic Customer Success Manager

About the Role:

• Oversee Connecteam's most significant Enterprise and Strategic customers in the US.
• Proactive, consultative, and data-driven approach to ensure long-term retention and advocacy.

Key Responsibilities:

• Develop and execute strategic success plans aligned with customers' key business objectives.
• Build strong relationships with C-level executives, IT teams, and operational leaders.
• Identify expansion opportunities and collaborate with Sales to drive upsells and cross-sells.

Experience & Skills:

• 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
• Proven ability to manage Enterprise/Strategic accounts (ACV of $100K+).
• Excellent communication and analytical mindset for data-driven decision-making.

Benefits:

• Medical, dental, and vision insurance.
• Paid time off and 401(k).