Customer Success Manager

What You'll Do:

• Own a portfolio of Enterprise accounts and serve as the primary relationship steward between customers and Conga.
• Build proactive, outcome-driven strategies anchored in SMART goals that deliver measurable value, driving retention, expansion, and pipeline.
• Work hand-in-hand with Sales counterparts to align on account strategy, mitigate risks, and celebrate wins together.

Who You Are:

• A genuinely curious professional with 3–5 years of current B2B SaaS Customer Success or Account Management experience in enterprise or complex mid-market environments.
• Outcome-oriented with proven ability to develop SMART success plans, track progress, and quantify value delivery for customers.
• A proactive strategist who reads signals, identifies risks early, and collaborates across teams to protect relationships and drive growth.

Why You'll Thrive:

• High-ownership, high-impact role where your fingerprints are on retention, expansion revenue, and pipeline development.
• Opportunity to work with sophisticated products and translate complex workflows into clear, compelling value for customers.
• Collaborative culture that values curiosity, continuous growth, and cross-functional partnership with Sales, Renewal Management, Professional Services, Support, and Product.